Канал: incident-io

Weekly demo: Post-mortems in-app

Weekly demo: Post-mortems in-app

The Byte with incident.io

The Byte with incident.io

Weekly demo: Alert timelines

Weekly demo: Alert timelines

The Byte with incident.io

The Byte with incident.io

The Byte with incident.io

The Byte with incident.io

The Byte with incident.io

The Byte with incident.io

Behind the Flame: Meet Rory M. 🔥

Behind the Flame: Meet Rory M. 🔥

Culture over chaos: Fostering a positive On-call environment with Ryan Schroeder

Culture over chaos: Fostering a positive On-call environment with Ryan Schroeder

How Slack runs their incident lunch exercise with Scott Nelson Windels

How Slack runs their incident lunch exercise with Scott Nelson Windels

Behind the Flame: Meet Dani 🔥

Behind the Flame: Meet Dani 🔥

Stop, Drop, and SEV4: Why small incidents are a big deal with Derek Brown

Stop, Drop, and SEV4: Why small incidents are a big deal with Derek Brown

The 9.1 magnitude meltdown at Fukushima with Nickolas Means

The 9.1 magnitude meltdown at Fukushima with Nickolas Means

The importance of maintaining a blameless culture with Andrew Guenther

The importance of maintaining a blameless culture with Andrew Guenther

Behind the Flame: Meet Anna Hosey 🔥

Behind the Flame: Meet Anna Hosey 🔥

Behind the Flame: Meet Sam Willis 🔥

Behind the Flame: Meet Sam Willis 🔥

Behind the Flame: Meet Navo 🔥

Behind the Flame: Meet Navo 🔥

SEV0 2024 | Culture over chaos: Fostering a positive On-call environment

SEV0 2024 | Culture over chaos: Fostering a positive On-call environment

SEV0 2024 | Organization-aware incident response

SEV0 2024 | Organization-aware incident response

SEV0 2024 | Stop, Drop, and SEV4: Why small incidents are a big deal

SEV0 2024 | Stop, Drop, and SEV4: Why small incidents are a big deal

SEV0 2024 | There is no such thing as a free lunch. How Slack runs their incident lunch exercise

SEV0 2024 | There is no such thing as a free lunch. How Slack runs their incident lunch exercise

SEV0 2024 | Maintaining blameless incident culture when everyone knows whodunnit

SEV0 2024 | Maintaining blameless incident culture when everyone knows whodunnit

SEV0 2024 | Keynote: the evolution of incident management

SEV0 2024 | Keynote: the evolution of incident management

SEV0 2024 | Building processes that survive contact with reality

SEV0 2024 | Building processes that survive contact with reality

SEV0 2024 | Balancing reliability whilst scaling fast

SEV0 2024 | Balancing reliability whilst scaling fast

SEV0 2024 | The 9.1 magnitude meltdown at Fukushima

SEV0 2024 | The 9.1 magnitude meltdown at Fukushima

Behind the Flame: Meet Eryn 🔥

Behind the Flame: Meet Eryn 🔥

Behind the Flame: Meet Eva 🔥

Behind the Flame: Meet Eva 🔥

Behind the Flame: Meet Jack 🔥

Behind the Flame: Meet Jack 🔥

Behind the Flame: Meet James 🔥

Behind the Flame: Meet James 🔥

Behind the Flame: Meet Herbert 🔥

Behind the Flame: Meet Herbert 🔥

incident.io Interns 🔥

incident.io Interns 🔥

Behind the Flame: Meet Julia 🔥

Behind the Flame: Meet Julia 🔥

Redefining incident management: the power and pitfalls of AI

Redefining incident management: the power and pitfalls of AI

Behind the Flame: Meet Sofie🔥

Behind the Flame: Meet Sofie🔥

The Debrief: Debriefing on the Crowdstrike incident

The Debrief: Debriefing on the Crowdstrike incident

Behind the Flame: Meet Georgie 🔥

Behind the Flame: Meet Georgie 🔥

Short lived teams, sweating the details and zero bugs. How Linear raises the bar

Short lived teams, sweating the details and zero bugs. How Linear raises the bar

Redefining incident management: the incident way

Redefining incident management: the incident way

Building a sustainable partnership

Building a sustainable partnership

Using incident.io Catalog to map the Netflix organization

Using incident.io Catalog to map the Netflix organization

Jira was never meant for managing incidents

Jira was never meant for managing incidents

Developing a symbiotic relationship

Developing a symbiotic relationship

Netflix and incident.io evolving together

Netflix and incident.io evolving together

How Netflix engineering teams are self-serving their own incident processes

How Netflix engineering teams are self-serving their own incident processes

The power of incident types and custom fields to understand incidents across Netflix

The power of incident types and custom fields to understand incidents across Netflix

Growing together with mutually beneficial relationships

Growing together with mutually beneficial relationships

Importance of UI/UX and a tool that guides you

Importance of UI/UX and a tool that guides you

incident.io Catalog was the game changer

incident.io Catalog was the game changer

A great UI and UX for empowering engineering

A great UI and UX for empowering engineering

Why Netflix bought rather than built their incident management platform

Why Netflix bought rather than built their incident management platform

How Netflix uses incident.io to power their incident management

How Netflix uses incident.io to power their incident management

Scaling into the unknown: growing your company when there's no clear roadmap ahead

Scaling into the unknown: growing your company when there's no clear roadmap ahead

Why it's important to just keep trying when you're scaling #podcast #incidentmanagement

Why it's important to just keep trying when you're scaling #podcast #incidentmanagement

The importance of staying calm during stressful incidents #incidentmanagement #podcast

The importance of staying calm during stressful incidents #incidentmanagement #podcast

Redefining incident management: The old vs the new

Redefining incident management: The old vs the new

Don't take a cookie cutter approach to incident management with Toby Jackson

Don't take a cookie cutter approach to incident management with Toby Jackson

How does context switching impact team productivity

How does context switching impact team productivity

The goal of blameless incident management #incidentmanagement

The goal of blameless incident management #incidentmanagement

Incident management is easier with a good team around you #incidentmanagement

Incident management is easier with a good team around you #incidentmanagement

Why you shouldn't hesitate to raise incidents #incidentmanagement

Why you shouldn't hesitate to raise incidents #incidentmanagement

Why you shouldn't always aim for the big fix #incidentmanagement

Why you shouldn't always aim for the big fix #incidentmanagement

Building AI features? Don't forget your product principles

Building AI features? Don't forget your product principles

Clinical troubleshooting with Dan Slimmon

Clinical troubleshooting with Dan Slimmon

It's better to declare incidents early #incidentmanagement #sitereliabilityengineering

It's better to declare incidents early #incidentmanagement #sitereliabilityengineering

Learning is an iterative process #incidentmanagement #incidentresponse #sitereliabilityengineering

Learning is an iterative process #incidentmanagement #incidentresponse #sitereliabilityengineering

What is clinical troubleshooting? #incidentmanagement #incidentresponse #sitereliabilityengineering

What is clinical troubleshooting? #incidentmanagement #incidentresponse #sitereliabilityengineering

Mistakes happen for many reasons #incidentmanagement

Mistakes happen for many reasons #incidentmanagement

Why more low severity incidents can be a good thing #incidentmanagement

Why more low severity incidents can be a good thing #incidentmanagement

Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta

Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta

A conversation with Ola Sitarska, CTO of Isometric, about incident.io On-Call

A conversation with Ola Sitarska, CTO of Isometric, about incident.io On-Call

Not everyone hates being on-call #incidentmanagement #softwareengineer

Not everyone hates being on-call #incidentmanagement #softwareengineer

How incident.io helps Isometric run incidents from end-to-end #incidentmanagement #softwareengineer

How incident.io helps Isometric run incidents from end-to-end #incidentmanagement #softwareengineer

incident.io shines for post-incident workflows #incidentmanagement #softwareengineer

incident.io shines for post-incident workflows #incidentmanagement #softwareengineer

Incidents are a full team effort #incidentmanagement #softwareengineer

Incidents are a full team effort #incidentmanagement #softwareengineer

On-demand webinar: Humanizing the on-call experience

On-demand webinar: Humanizing the on-call experience

Dispelling the myths around incident response with Colette Alexander, Director of Engineering

Dispelling the myths around incident response with Colette Alexander, Director of Engineering

The issue with mean time metrics #incidentmanagement #podcast

The issue with mean time metrics #incidentmanagement #podcast

Systems are in a constant state of degradation #incidentmanagement #podcast

Systems are in a constant state of degradation #incidentmanagement #podcast

Why action items shouldn't be the goal post-incident #incidentmanagement #podcast

Why action items shouldn't be the goal post-incident #incidentmanagement #podcast

The issue with DORA metrics #incidentmanagement #podcast

The issue with DORA metrics #incidentmanagement #podcast

On-call as it should be, present and future: What we're building next #incidentmanagement

On-call as it should be, present and future: What we're building next #incidentmanagement

Exciting times ahead for the incident.io product #incidentmanagement #on-call-engineering

Exciting times ahead for the incident.io product #incidentmanagement #on-call-engineering

The Debrief: On-call was just the beginning—reflecting on Q1 2024

The Debrief: On-call was just the beginning—reflecting on Q1 2024

Improvements to on-call #incidentmanagement #on-call-engineering

Improvements to on-call #incidentmanagement #on-call-engineering

The Debrief: Building a strong culture of engineering #incidentmanagement #softwareengineer

The Debrief: Building a strong culture of engineering #incidentmanagement #softwareengineer

What is culture? #incidentmanagement #incidentresponse #companyculture

What is culture? #incidentmanagement #incidentresponse #companyculture

Don't make your culture an afterthought #incidentmanagement #incidentresponse #companyculture

Don't make your culture an afterthought #incidentmanagement #incidentresponse #companyculture

incident.io On call – End-to-end Demo

incident.io On call – End-to-end Demo

incident-io Live Stream

incident-io Live Stream

incident.io On-demand: On-call as it should be, present and future

incident.io On-demand: On-call as it should be, present and future

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

How SumUp benefitted from using incident.io

How SumUp benefitted from using incident.io

Why you need an incident lead

Why you need an incident lead

The Debrief: Meet our VP of Engineering—Norberto Lopes

The Debrief: Meet our VP of Engineering—Norberto Lopes

At incident.io, everyone talks to customers!

At incident.io, everyone talks to customers!

The team at incident.io is special

The team at incident.io is special

The pace at incident.io

The pace at incident.io

The Debrief: How to level up your incident management program with Jeff Forde of Collectors

The Debrief: How to level up your incident management program with Jeff Forde of Collectors

How much should early stage companies invest in incident management #incidentmanagement

How much should early stage companies invest in incident management #incidentmanagement

Incident management doesn't have to be weighty #incidentmanagement

Incident management doesn't have to be weighty #incidentmanagement

Why organizations should do incident management #incidentmanagement

Why organizations should do incident management #incidentmanagement

How on-call is changing #incidentmanagement

How on-call is changing #incidentmanagement

Testing the On-call product #incidentmanagement

Testing the On-call product #incidentmanagement

The future of incident.io On-call #incidentmanagement

The future of incident.io On-call #incidentmanagement

The Debrief: Introducing incident.io On-call

The Debrief: Introducing incident.io On-call

incident.io: On-call as it should be

incident.io: On-call as it should be

What is a software bug? #incidentmanagement

What is a software bug? #incidentmanagement

The Debrief: AI can help you never forget incident follow-up actions again

The Debrief: AI can help you never forget incident follow-up actions again

Why spec sheets for AI products are a grey area

Why spec sheets for AI products are a grey area

What are Suggested Follow-ups?

What are Suggested Follow-ups?

Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

The Debrief: How we built a "game changing" AI assistant feature

The Debrief: How we built a "game changing" AI assistant feature

Take notes during incident response

Take notes during incident response

Why incident response is like an immune system

Why incident response is like an immune system

The invisible costs of incident response

The invisible costs of incident response

The importance of learning from incidents

The importance of learning from incidents

Why prompt engineering can be so frustrating

Why prompt engineering can be so frustrating

Why design parters were critical during the Assistant project

Why design parters were critical during the Assistant project

How we aligned on what "good" looked like for Assistant

How we aligned on what "good" looked like for Assistant

What value you can expect to get from Assistant

What value you can expect to get from Assistant

What are Suggested Summaries?

What are Suggested Summaries?

What is so unique about prompt engineering?

What is so unique about prompt engineering?

Why aren't incident responders updating summaries more frequently?

Why aren't incident responders updating summaries more frequently?

How we built Suggested Summaries

How we built Suggested Summaries

Developing a human-centric AI product

Developing a human-centric AI product

The ease of using an incident management tool

The ease of using an incident management tool

The role of incident management for data teams

The role of incident management for data teams

The benefits of using an incident management tool

The benefits of using an incident management tool

What is the Product Responder role at incident.io?

What is the Product Responder role at incident.io?

Why the Product Responder is our superpower

Why the Product Responder is our superpower

Why it's better to declare more incidents

Why it's better to declare more incidents

incident.io: Supercharged with AI

incident.io: Supercharged with AI

The Debrief: A year in review—2023 at incident.io

The Debrief: A year in review—2023 at incident.io

The Debrief: Incident management for data teams

The Debrief: Incident management for data teams

Reducing the burden of incident response on your teams

Reducing the burden of incident response on your teams

Resilience Engineering in 2024: Challenges, Trends, & Priorities

Resilience Engineering in 2024: Challenges, Trends, & Priorities

Challenges as an engineering manager

Challenges as an engineering manager

Advice for managing reports who may be struggling

Advice for managing reports who may be struggling

Building relationships with reports as an engineering manager

Building relationships with reports as an engineering manager

Practical advice for engineering managers

Practical advice for engineering managers

Practicing blamelessness during incident response

Practicing blamelessness during incident response

The Debrief: Practical advice for engineering managers

The Debrief: Practical advice for engineering managers

Why we dogfood our own product

Why we dogfood our own product

Tips for staying calm during incident response

Tips for staying calm during incident response

Why transparency is key in incident response

Why transparency is key in incident response

Life as product engineer at incident.io

Life as product engineer at incident.io

John Paris of Skyscanner on incident.io's speed of iteration

John Paris of Skyscanner on incident.io's speed of iteration

John Paris of Skyscanner on incident.io setting up support for Jira Server quickly

John Paris of Skyscanner on incident.io setting up support for Jira Server quickly

Build, buy or maintain with John Paris, Principal Engineer at Skyscanner

Build, buy or maintain with John Paris, Principal Engineer at Skyscanner

John Paris of Skyscanner on his teams' non-negotiables during the buying decision

John Paris of Skyscanner on his teams' non-negotiables during the buying decision

John Paris of Skyscanner on incident.io's feedback loop

John Paris of Skyscanner on incident.io's feedback loop

John Paris of Skyscanner on his teams' rollout concerns that didn't materialize

John Paris of Skyscanner on his teams' rollout concerns that didn't materialize

John Paris of Skyscanner on life before incident.io

John Paris of Skyscanner on life before incident.io

John Paris of Skyscanner on incident.io's quality support

John Paris of Skyscanner on incident.io's quality support

Why it's important to have empathy in the workplace

Why it's important to have empathy in the workplace

The Debrief: How to run meetings that don't suck

The Debrief: How to run meetings that don't suck

How to strike the balance between preparing for, and running, a meeting

How to strike the balance between preparing for, and running, a meeting

Advice for running a meeting

Advice for running a meeting

What people get wrong when running meetings

What people get wrong when running meetings

How incident.io allows Bud Financial to focus on the process, not the tool

How incident.io allows Bud Financial to focus on the process, not the tool

Michael Cullum, VP of Engineering at Bud Financial, on how flexible incident.io is

Michael Cullum, VP of Engineering at Bud Financial, on how flexible incident.io is

Michael Cullen, VP of Engineering at Bud Financial on incident.io's flexibility

Michael Cullen, VP of Engineering at Bud Financial on incident.io's flexibility

How incident.io has enabled Bud Financial to improve their incident response processes

How incident.io has enabled Bud Financial to improve their incident response processes

How incident.io powers a seamless incident management processes

How incident.io powers a seamless incident management processes

Build, buy or maintain with Michael Cullum, VP of Engineering at Bud Financial

Build, buy or maintain with Michael Cullum, VP of Engineering at Bud Financial

Why finding a software parter that implements feedback is key

Why finding a software parter that implements feedback is key

How Bud Financial has saved money by buying incident.io

How Bud Financial has saved money by buying incident.io

Underestimating the time and effort to build your own incident response tooling

Underestimating the time and effort to build your own incident response tooling

Life for Bud Financial before adopting incident.io

Life for Bud Financial before adopting incident.io

The Debrief: Build vs buy

The Debrief: Build vs buy

Considerations when deciding to buy software instead of building

Considerations when deciding to buy software instead of building

Build vs buy: Incident management

Build vs buy: Incident management

What is build vs buy?

What is build vs buy?

What to consider if you're committed to buying software instead of building

What to consider if you're committed to buying software instead of building

Achieving high levels of design polish

Achieving high levels of design polish

Achieving pixel-perfect polish for Status Pages

Achieving pixel-perfect polish for Status Pages

What are Status Pages?

What are Status Pages?

What are Polish Parties at incident.io?

What are Polish Parties at incident.io?

Reflecting on the Status Pages project

Reflecting on the Status Pages project

Thoughts on not taking feedback seriously during a project

Thoughts on not taking feedback seriously during a project

Alon Levi, VP of Engineering at WorkOS, on his favorite incident.io features

Alon Levi, VP of Engineering at WorkOS, on his favorite incident.io features

Incident management vs problem management

Incident management vs problem management

Why incident.io will play a pivotal role in the growth of WorkOS

Why incident.io will play a pivotal role in the growth of WorkOS

What is incident management?

What is incident management?

The Debrief: The connection between incident management and problem management

The Debrief: The connection between incident management and problem management

How incident.io helped WorkOS transform its incident response featuring VP of Engineering, Alon Levi

How incident.io helped WorkOS transform its incident response featuring VP of Engineering, Alon Levi

How WorkOS has benefitted from incident.io's high-quality support

How WorkOS has benefitted from incident.io's high-quality support

How incident.io's intuitive UI is great for non-technical responders

How incident.io's intuitive UI is great for non-technical responders

How incident.io enables the confidence to declare more incidents

How incident.io enables the confidence to declare more incidents

What's it like to work at incident.io? 🔥

What's it like to work at incident.io? 🔥

incident.io workflows and integrations - as told by Pleo

incident.io workflows and integrations - as told by Pleo

How incident io thinks about learning from incidents

How incident io thinks about learning from incidents

The struggles of actually applying incident theory

The struggles of actually applying incident theory

The Debrief: Learning from incidents is not the goal

The Debrief: Learning from incidents is not the goal

Active and passive learning from incidents

Active and passive learning from incidents

What's wrong with MTTR?

What's wrong with MTTR?

Hands-on introduction to incident.io Catalog | Automated incident workflows

Hands-on introduction to incident.io Catalog | Automated incident workflows

Managing incidents in a growing organisation - incident.fm

Managing incidents in a growing organisation - incident.fm

How communication can make or break your incidents - incident.fm

How communication can make or break your incidents - incident.fm

The founder's story: a trip down memory lane - incident.fm

The founder's story: a trip down memory lane - incident.fm