Канал: Opportune Professional Development

Resilience in contact centres

Resilience in contact centres

Bouncing back from adversity

Bouncing back from adversity

Even experts, like Craig, need resilience

Even experts, like Craig, need resilience

How to build your resilience

How to build your resilience

Even experts, like Martine, need resilience.

Even experts, like Martine, need resilience.

Is your contact centre team resilient?

Is your contact centre team resilient?

Are you resilient?

Are you resilient?

How to spot resilience in new staff

How to spot resilience in new staff

The importance of resilience to contact centre staff

The importance of resilience to contact centre staff

What tests resilience?

What tests resilience?

Opportune Professional Development

Opportune Professional Development

Case Study: TSA Highlights

Case Study: TSA Highlights

Case Study: TSA Call Centre Training

Case Study: TSA Call Centre Training

Case Study: TSA Call Centre Induction Training

Case Study: TSA Call Centre Induction Training

Kerrie Hosken - Metro Tunnel

Kerrie Hosken - Metro Tunnel

The Coffee Club Staff Training

The Coffee Club Staff Training

Experience Based Qualification

Experience Based Qualification