Канал: The HUMAN Brand

Harnessing the Power of AI to Drive Value-Based Care

Harnessing the Power of AI to Drive Value-Based Care

The Human Cost of Healthcare's Crisis

The Human Cost of Healthcare's Crisis

AI as a Catalyst for Humanizing Healthcare

AI as a Catalyst for Humanizing Healthcare

How Generative AI is Saving Lives in Healthcare w/ Dr. Robert Pearl

How Generative AI is Saving Lives in Healthcare w/ Dr. Robert Pearl

The Role of Technology in Enhancing Healthcare Experiences

The Role of Technology in Enhancing Healthcare Experiences

Respect Patient Preferences in Digital Interactions to Maintain Trust

Respect Patient Preferences in Digital Interactions to Maintain Trust

Strategies for Improving Patient and Customer Experiences in Healthcare

Strategies for Improving Patient and Customer Experiences in Healthcare

Patient Experience Insights from NewYork-Presbyterian Hospital w/ Rick Evans

Patient Experience Insights from NewYork-Presbyterian Hospital w/ Rick Evans

The Enduring Power of Human Relationships in Healthcare

The Enduring Power of Human Relationships in Healthcare

Transforming Healthcare Through the Power of Personal Connections

Transforming Healthcare Through the Power of Personal Connections

Revolutionizing Patient Care Through Personalization

Revolutionizing Patient Care Through Personalization

Transforming Care Experiences With Technology at Community Health Network w/ Dr. Patrick McGill

Transforming Care Experiences With Technology at Community Health Network w/ Dr. Patrick McGill

The Human Face of Healthcare

The Human Face of Healthcare

Building a More Inclusive Healthcare Workforce

Building a More Inclusive Healthcare Workforce

Healthcare at the Human Level

Healthcare at the Human Level

Linking Patient Experience to High Performance at Kaiser Permanente w/ Lawrence Hamilton

Linking Patient Experience to High Performance at Kaiser Permanente w/ Lawrence Hamilton

Why Healthcare is the Ultimate Relationship Business

Why Healthcare is the Ultimate Relationship Business

Patients, Customers, or Something Else Entirely? Redefining Healthcare Relationships

Patients, Customers, or Something Else Entirely? Redefining Healthcare Relationships

What Can Healthcare Learn from Hospitality?

What Can Healthcare Learn from Hospitality?

Building a Culture of Patient Experience Excellence at Northwell Health w/ Sven Gierlinger

Building a Culture of Patient Experience Excellence at Northwell Health w/ Sven Gierlinger

Why We Need a Healthcare Revolution

Why We Need a Healthcare Revolution

Cultivating a Culture of Care in Healthcare

Cultivating a Culture of Care in Healthcare

Patient-Centered Approach to Chronic Conditions

Patient-Centered Approach to Chronic Conditions

Transforming Care from Industrial to Deeply Human w/ Dr. Victor Montori

Transforming Care from Industrial to Deeply Human w/ Dr. Victor Montori

Less Stress, Better Care: Why We Need to Simplify Healthcare for Providers

Less Stress, Better Care: Why We Need to Simplify Healthcare for Providers

Is Our Healthcare System Blocking Care?

Is Our Healthcare System Blocking Care?

Can AI Improve Healthcare Efficiency Without Losing the Human Touch?

Can AI Improve Healthcare Efficiency Without Losing the Human Touch?

Transforming Patient & Care Provider Experiences at Penn Medicine w/ Kevin Mahoney

Transforming Patient & Care Provider Experiences at Penn Medicine w/ Kevin Mahoney

The Secret Ingredient for Exceptional Healthcare: Care Itself

The Secret Ingredient for Exceptional Healthcare: Care Itself

The Question Every Healthcare System Needs to Ask Nurses

The Question Every Healthcare System Needs to Ask Nurses

Happy Caregivers = Happy Patients

Happy Caregivers = Happy Patients

Listening to Caregivers & Elevating Their Voices w/ Dr. Shannon Phillips

Listening to Caregivers & Elevating Their Voices w/ Dr. Shannon Phillips

Is the Healthcare System Breaking Our Healers?

Is the Healthcare System Breaking Our Healers?

Can We Truly Achieve Health Equity if Patients Don't Feel Understood?

Can We Truly Achieve Health Equity if Patients Don't Feel Understood?

Will New Healthcare Models Leave Us with Less Care?

Will New Healthcare Models Leave Us with Less Care?

How Patient Experiences & Relationships Impact Quality Outcomes w/ Dr. Dana Safran

How Patient Experiences & Relationships Impact Quality Outcomes w/ Dr. Dana Safran

Lessons From Other Industries for Healthcare

Lessons From Other Industries for Healthcare

Healthcare Heroes Need Care Too!

Healthcare Heroes Need Care Too!

Why Is Patient Experience an Afterthought In Healthcare?

Why Is Patient Experience an Afterthought In Healthcare?

Patient & Caregiver Experience Insights from Qualtrics' Dr. Adrienne Boissy

Patient & Caregiver Experience Insights from Qualtrics' Dr. Adrienne Boissy

Building a Culture of Psychological Safety in Healthcare

Building a Culture of Psychological Safety in Healthcare

Injecting Humanity into Healthcare with "Moments to Care"

Injecting Humanity into Healthcare with "Moments to Care"

Daily Plan of Care Visits for Top-Level Patient Experience

Daily Plan of Care Visits for Top-Level Patient Experience

Insights from the Cleveland Clinic Culture of Care and Engagement w/ Dr. Leslie Jurecko

Insights from the Cleveland Clinic Culture of Care and Engagement w/ Dr. Leslie Jurecko

How Tiny Gestures Transform Hospital Experiences

How Tiny Gestures Transform Hospital Experiences

Creating Unforgettable Moments in Patient-Centric Care

Creating Unforgettable Moments in Patient-Centric Care

Step into The Shoes of A Patient!

Step into The Shoes of A Patient!

Delivering Person-Centered Care One Moment at a Time w/ Doug Johnson

Delivering Person-Centered Care One Moment at a Time w/ Doug Johnson

Upcoming Webinar: Nurturing Moments of Kindness in Healthcare

Upcoming Webinar: Nurturing Moments of Kindness in Healthcare

Upcoming Webinar: Delivering Person-Centered Care One Moment at a Time

Upcoming Webinar: Delivering Person-Centered Care One Moment at a Time

Shifting from A Staff Versus Patients Dynamic To A Harmonized Experience!

Shifting from A Staff Versus Patients Dynamic To A Harmonized Experience!

Reflecting On the Transformative Power of Holistic Healthcare Systems!

Reflecting On the Transformative Power of Holistic Healthcare Systems!

How Interdisciplinary Teams Transform Healthcare

How Interdisciplinary Teams Transform Healthcare

How Virtua Health is HeartWiring What Matters for Patients & Care Providers

How Virtua Health is HeartWiring What Matters for Patients & Care Providers

How Herself Health is Transforming Primary Care for Women 65+ w/ Dr. Kendell Cannon

How Herself Health is Transforming Primary Care for Women 65+ w/ Dr. Kendell Cannon

How Baystate Health is Building Trust Through Transparency w/ Dr. Doug Salvador

How Baystate Health is Building Trust Through Transparency w/ Dr. Doug Salvador

HeartWiring to Inspire Lasting Change

HeartWiring to Inspire Lasting Change

Restoring Dignity to Healthcare

Restoring Dignity to Healthcare

Optimizing Patient Care By Focusing On What Matters

Optimizing Patient Care By Focusing On What Matters

The Power of Being Heard: Elevating the Patient Experience for Women

The Power of Being Heard: Elevating the Patient Experience for Women

Impactful Healthcare Technology for Both Clinicians and Patients

Impactful Healthcare Technology for Both Clinicians and Patients

How Herself Health is Humanizing Healthcare for Women 65+

How Herself Health is Humanizing Healthcare for Women 65+

Humanizing Healthcare: How AHN Jefferson Hospital Improved ER Performance During & After COVID

Humanizing Healthcare: How AHN Jefferson Hospital Improved ER Performance During & After COVID

Humanizing Healthcare: How Jefferson Health is Elevating Experiences Through Health Equity & AI

Humanizing Healthcare: How Jefferson Health is Elevating Experiences Through Health Equity & AI

Humanizing Healthcare: How NRC Health is Bringing Human Understanding to Healthcare

Humanizing Healthcare: How NRC Health is Bringing Human Understanding to Healthcare

Humanizing Healthcare: How Mayo Clinic Is Humanizing Healthcare for All

Humanizing Healthcare: How Mayo Clinic Is Humanizing Healthcare for All

The HUMAN Brand: A Simpler Way to Elevate Patient Experiences & Staff Engagement

BED Talk Challenge - Our Moment of Truth

BED Talk Challenge - Our Moment of Truth

Customer Experiences That Inspire Loyalty in the Digital Age

Customer Experiences That Inspire Loyalty in the Digital Age

Panera Bread Shows Humanity

Panera Bread Shows Humanity

Building Customer & Agent Loyalty in the Digital Age

Building Customer & Agent Loyalty in the Digital Age

Why Customer Support Problems Are A Golden Opportunity

Why Customer Support Problems Are A Golden Opportunity

Why Call Center Agents Are A Secret Advantage

Why Call Center Agents Are A Secret Advantage

Chris Malone Speaking Preview Video

Chris Malone Speaking Preview Video

What Drives Donald Trump's Tweets, Yahoo! Finance

What Drives Donald Trump's Tweets, Yahoo! Finance

Trump Impact on Stocks, CNBC Squawk Box

Trump Impact on Stocks, CNBC Squawk Box

Surgery Center Delivers Healthcare With Heart

Surgery Center Delivers Healthcare With Heart

American Standard: Making a Difference One Flush at a Time

American Standard: Making a Difference One Flush at a Time

The Power of Hershey's Philanthropy

The Power of Hershey's Philanthropy

The HUMAN Brand: How We Relate to People, Products & Companies

The Blind Spot of Faceless Monoliths

The Blind Spot of Faceless Monoliths

How Domino's Built a Remarkably HUMAN Brand

Panera Bread Brand Shows Humanity

Building Customer Loyalty in the Digital Age

Building Customer Loyalty in the Digital Age

The Secret to Starbucks Success

The Secret to Starbucks Success

Dr. Susan Fiske and Chris Malone- The HUMAN Brand

The Best and Worst of Customer Loyalty, CNBC Street Signs

The Best and Worst of Customer Loyalty, CNBC Street Signs

What Should GM Say to Congress About Ignition Recalls? CNBC Worldwide Exchange

What Should GM Say to Congress About Ignition Recalls? CNBC Worldwide Exchange

Have Consumers Become Numb to Recalls? Bloomberg TV

Have Consumers Become Numb to Recalls? Bloomberg TV

Inspiring Customer Experiences in the Digital Age

Inspiring Customer Experiences in the Digital Age

Warmth & Competence in the Workplace

Warmth & Competence in the Workplace

Two Dimensions of Human Trust

Two Dimensions of Human Trust

Why Should Someone Read This Book?

Why Should Someone Read This Book?

How Did You Discover Warmth & Competence?

How Did You Discover Warmth & Competence?

What is the Relationship Renaissance?

What is the Relationship Renaissance?

What Brought the Two of You Together?

What Brought the Two of You Together?

How Did Your Career Journey Begin?

How Did Your Career Journey Begin?