Канал: SQM Group

SQM Group Testimonial - Blue Cross and Blue Shield of Kansas City

SQM Group Testimonial - Blue Cross and Blue Shield of Kansas City

SQM Group Testimonial - Alberta Blue Cross

SQM Group Testimonial - Alberta Blue Cross

SQM Group Testimonial - Security Health Plan

SQM Group Testimonial - Security Health Plan

SQM Group Testimonial - VSP Vision

SQM Group Testimonial - VSP Vision

SQM Group Testimonial - Canadian Tire Bank

SQM Group Testimonial - Canadian Tire Bank

23rd Annual Contact Center Industry Virtual Awards Ceremony

23rd Annual Contact Center Industry Virtual Awards Ceremony

First Call Resolution Re-Imagined

First Call Resolution Re-Imagined

First Call Resolution - definition, benefits, measurement, and tips for improving it.

First Call Resolution - definition, benefits, measurement, and tips for improving it.

SQM Group's 22nd Annual Contact Center Industry Virtual FCR Awards Ceremony

SQM Group's 22nd Annual Contact Center Industry Virtual FCR Awards Ceremony

SQM Group's 21st Annual Contact Center Industry Virtual Awards Ceremony

SQM Group's 21st Annual Contact Center Industry Virtual Awards Ceremony

SQM Group Client Testimonial Teleperformance

SQM Group Client Testimonial Teleperformance

SQM Group Testimonial - VSP Vision Care

SQM Group Testimonial - VSP Vision Care

Discover mySQM™ FCR Insights software and improve customer and employee experience.

Discover mySQM™ FCR Insights software and improve customer and employee experience.

2020 CX Conference, Management Track Information

2020 CX Conference, Management Track Information

Establishing Goals to Improve Performance - SQM Group

Establishing Goals to Improve Performance - SQM Group

Webinar: Escalations – Service Recovery at its Best!

Webinar: Escalations – Service Recovery at its Best!

Webinar: Recognition Changes Behavior

Webinar: Recognition Changes Behavior

Call Handling Behaviors that Work for Improving CX

Call Handling Behaviors that Work for Improving CX

SQM Group - Survey Methodology Best Practices

SQM Group - Survey Methodology Best Practices

CQA Why it Works

CQA Why it Works