Канал: SIOAOA - Your guide to IT Service Management

PIR vs RCA

PIR vs RCA

The only ITSM video you'll need

The only ITSM video you'll need

K(no)wledge

K(no)wledge

We need to talk.... about the CMDB

We need to talk.... about the CMDB

Analogies

Analogies

It's a matter of principle

It's a matter of principle

SIAM part 2

SIAM part 2

Service Integration and Management

Service Integration and Management

Putting the Pro into Process

Putting the Pro into Process

Magnificent MIM Comms

Magnificent MIM Comms

IT Service gone wrong

IT Service gone wrong

Stop getting ITIL wrong

Stop getting ITIL wrong

The Shift Left Scale

The Shift Left Scale

Is Change Management dead?

Is Change Management dead?

Enterprise Service Management

Enterprise Service Management

Actually Implementing AI

Actually Implementing AI

Outsourcing obstacles

Outsourcing obstacles

How to Major on Majors

How to Major on Majors

Extra Value Reel

Extra Value Reel

Problems with Problem

Problems with Problem

Added Value

Added Value

Service Request for Change

Service Request for Change

Business Services (well...sort of)

Business Services (well...sort of)

Measure what matters

Measure what matters

Everything changes

Everything changes

In monitoring

In monitoring

Welcome to SIOAOA

Welcome to SIOAOA