Канал: The OUR Jamaica Hub

Inside the OUR - Can the Electricity Disaster Fund be used to reduce fuel rates?

Inside the OUR - Can the Electricity Disaster Fund be used to reduce fuel rates?

Ask Lorna - Traveling soon? Here’s How to Pause Your Water Bills

Ask Lorna - Traveling soon? Here’s How to Pause Your Water Bills

Inside the OUR - OUR is now a registered data controller

Inside the OUR - OUR is now a registered data controller

The Electricity Disaster Fund - Shelter In The Storm

The Electricity Disaster Fund - Shelter In The Storm

Ask Lorna - Does the OUR Monitor JPS & NWC's Customer Call Centres

Ask Lorna - Does the OUR Monitor JPS & NWC's Customer Call Centres

Inside the OUR - How did JPS & NWC Customer Contact Centres Perform?

Inside the OUR - How did JPS & NWC Customer Contact Centres Perform?

ASK THE LIBRARIAN | The OUR Information Center | Library Week 2024

ASK THE LIBRARIAN | The OUR Information Center | Library Week 2024

Get to know OURIC! | The OUR Information Center | Library Week 2024

Get to know OURIC! | The OUR Information Center | Library Week 2024

Ask Lorna - My water is cloudy! Can I be compensated?

Ask Lorna - My water is cloudy! Can I be compensated?

The OUR Chat Podcast Returns! Listen to Ep 1 NOW

The OUR Chat Podcast Returns! Listen to Ep 1 NOW

Inside the OUR - Latest Insights (2024 April - June QPR)

Inside the OUR - Latest Insights (2024 April - June QPR)

Ask Lorna - Can I switch water providers?

Ask Lorna - Can I switch water providers?

Inside the OUR - Clarification on the Review of JPS & NWC Guaranteed Standards

Inside the OUR - Clarification on the Review of JPS & NWC Guaranteed Standards

Ask Lorna - Unlimited Data Plan? Here's What You Need to Know

Ask Lorna - Unlimited Data Plan? Here's What You Need to Know

Ask Lorna - OUR Please Investigate My Bill!

Ask Lorna - OUR Please Investigate My Bill!

Inside the OUR - New Rules for Complaints Handling

Inside the OUR - New Rules for Complaints Handling

Inside the OUR - OUR Directs JPS to Reduce Customer Bills

Inside the OUR - OUR Directs JPS to Reduce Customer Bills

Ask Lorna - Compensation for a Power Outage Breach

Ask Lorna - Compensation for a Power Outage Breach

Inside the OUR - The Electricity Disaster Fund

Inside the OUR - The Electricity Disaster Fund

Ask Lorna - Why was my bill estimated this month?

Ask Lorna - Why was my bill estimated this month?

Inside the OUR - Understanding the Net Billing Programme

Inside the OUR - Understanding the Net Billing Programme

I Remember When... with Cosmo Walker

I Remember When... with Cosmo Walker

I Remember When...with Maurice Allgrove

I Remember When...with Maurice Allgrove

I Remember When... with Dr Lilieth Nelson

I Remember When... with Dr Lilieth Nelson

Inside the OUR - NWC Records the Most Complaints in January - March 2024

Inside the OUR - NWC Records the Most Complaints in January - March 2024

Ask Lorna - OUR's Back Billing Policy

Ask Lorna - OUR's Back Billing Policy

Ask Lorna - I haven't had internet for weeks!

Ask Lorna - I haven't had internet for weeks!

Inside the OUR - OOCUR's Annual Conference 2024

Inside the OUR - OOCUR's Annual Conference 2024

Ask Lorna - NWC didn't restore my water after an emergency lock off

Ask Lorna - NWC didn't restore my water after an emergency lock off

Inside the OUR - How do I get a telecoms licence?

Inside the OUR - How do I get a telecoms licence?

Fond Memories of My Dad - Happy Father's Day!

Fond Memories of My Dad - Happy Father's Day!

Inside the OUR - 5G Technology in Jamaica

Inside the OUR - 5G Technology in Jamaica

Episode 4 | 876 vs 658 with Brianna | OUR Kids Know | #school #jamaica #weregulate #theourja #876

Episode 4 | 876 vs 658 with Brianna | OUR Kids Know | #school #jamaica #weregulate #theourja #876

Inside the OUR - New Water & Sewerage Rates for Can-Cara Development

Inside the OUR - New Water & Sewerage Rates for Can-Cara Development

Episode 3 | The Appeals Process with Justin | OUR Kids Know

Episode 3 | The Appeals Process with Justin | OUR Kids Know

Inside the OUR - Is the OUR monitoring Customer Complaints?

Inside the OUR - Is the OUR monitoring Customer Complaints?

Episode 2 | OUR's Role with Janelle | OUR Kids Know

Episode 2 | OUR's Role with Janelle | OUR Kids Know

Inside the OUR - Outage Notifications from NWC and JPS

Inside the OUR - Outage Notifications from NWC and JPS

Episode 1 | Guaranteed Standards with Laurence | OUR Kids Know

Episode 1 | Guaranteed Standards with Laurence | OUR Kids Know

Mom Regulates Like...

Mom Regulates Like...

Inside the OUR - $212M in Compensation for Consumers between October - December 2023

Inside the OUR - $212M in Compensation for Consumers between October - December 2023

Inside the OUR - Important Updates on the Water & Telecoms Sector

Inside the OUR - Important Updates on the Water & Telecoms Sector

Inside the OUR - JPS Upcoming Tariff Review 2024 - 2029

Inside the OUR - JPS Upcoming Tariff Review 2024 - 2029

Inside the OUR - Determination Notice - Complaints Handling for Utility Service Providers.

Inside the OUR - Determination Notice - Complaints Handling for Utility Service Providers.

Inside the OUR - Appeal vs Complaint

Inside the OUR - Appeal vs Complaint

COMPLAINT VS APPEAL #theourja #weregulate #shorts

COMPLAINT VS APPEAL #theourja #weregulate #shorts

Inside the OUR - Changes to the Guaranteed Standards for JPS & NWC

Inside the OUR - Changes to the Guaranteed Standards for JPS & NWC

Inside the OUR - Your personal data is protected!

Inside the OUR - Your personal data is protected!

Jamaica's renewable energy target #theourja #weregulate #renewableenergy

Jamaica's renewable energy target #theourja #weregulate #renewableenergy

Inside the OUR - The OUR Jamaica Hub Guide

Inside the OUR - The OUR Jamaica Hub Guide

Inside the OUR - Get to Know the Small Utility Providers

Inside the OUR - Get to Know the Small Utility Providers

Why Your Data Matters

Why Your Data Matters

Inside the OUR - Here's why JPS & NWC need access to your property

Inside the OUR - Here's why JPS & NWC need access to your property

OUR Chat Podcast Season 1 Recap

OUR Chat Podcast Season 1 Recap

We are the OUR! #theourja #weregulate

We are the OUR! #theourja #weregulate

Inside the OUR - Common Misconceptions about the OUR

Inside the OUR - Common Misconceptions about the OUR

Welcome to The OUR Jamaica Hub

Welcome to The OUR Jamaica Hub

Ask Lorna - Can I get my meter independently tested?

Ask Lorna - Can I get my meter independently tested?

The OUR can help resolve your utility service complaints - Utility Matters: OUR's Role

The OUR can help resolve your utility service complaints - Utility Matters: OUR's Role

Inside the OUR - Can FLOW do this?

Inside the OUR - Can FLOW do this?

Inside the OUR - OUR is now Chair of OOCUR

Inside the OUR - OUR is now Chair of OOCUR

Inside the OUR - NWC Building Standards

Inside the OUR - NWC Building Standards

Inside the OUR - $51 Mil in Compensation for Consumers between July - September 2023

Inside the OUR - $51 Mil in Compensation for Consumers between July - September 2023

Inside the OUR - Rules for Telecoms Providers

Inside the OUR - Rules for Telecoms Providers

Ask Lorna - Who do I call about broken street lights?

Ask Lorna - Who do I call about broken street lights?

Inside the OUR - Discover OURIC

Inside the OUR - Discover OURIC

Inside the OUR - How long does JPS have to fix power lines?

Inside the OUR - How long does JPS have to fix power lines?

Ask Lorna - Liquified Natural Gas (LNG)

Ask Lorna - Liquified Natural Gas (LNG)

Inside the OUR - Here's how the Guaranteed Standards help YOU!

Inside the OUR - Here's how the Guaranteed Standards help YOU!

Quenching Jamaica’s Drought: Exploring Solutions for Consistent Water Supply

Quenching Jamaica’s Drought: Exploring Solutions for Consistent Water Supply

Inside the OUR - CACU's Utility Customer Service Distinction Award

Inside the OUR - CACU's Utility Customer Service Distinction Award

Inside the OUR - Issues with Cable TV & Internet

Inside the OUR - Issues with Cable TV & Internet

Ask Lorna - NWC changed my meter without my permission!

Ask Lorna - NWC changed my meter without my permission!

Inside the OUR - $45 Million in Compensation for Consumers

Inside the OUR - $45 Million in Compensation for Consumers

OUR Chat Podcast Launch

OUR Chat Podcast Launch

OUR's Artificial Intelligence (AI) workshop - Day 2

OUR's Artificial Intelligence (AI) workshop - Day 2

OUR's Artificial Intelligence (AI) workshop - Day 1 - LIVE

OUR's Artificial Intelligence (AI) workshop - Day 1 - LIVE

OUR's Artificial Intelligence (AI) workshop - Day 1

OUR's Artificial Intelligence (AI) workshop - Day 1

Inside the OUR - Artificial Intelligence Workshop

Inside the OUR - Artificial Intelligence Workshop

Ask Lorna - New home but no light

Ask Lorna - New home but no light

Inside the OUR - 6 Regional Regulators Sign Historic MOU - What does this mean?

Inside the OUR - 6 Regional Regulators Sign Historic MOU - What does this mean?

Who is your Hero? - Saddia Wint - My Mom | OUR Heroes Day Competition

Who is your Hero? - Saddia Wint - My Mom | OUR Heroes Day Competition

Who is your Hero? - Kerryann Thomas - My Dad | OUR Heroes Day Competition

Who is your Hero? - Kerryann Thomas - My Dad | OUR Heroes Day Competition

Who is your Hero? - Kerene Braham – My Stepfather | OUR Heroes Day Competition

Who is your Hero? - Kerene Braham – My Stepfather | OUR Heroes Day Competition

Inside the OUR - High water turbidity & NWC Performance Targets

Inside the OUR - High water turbidity & NWC Performance Targets

Six Regional Utility Regulators Sign Historic MOU

Six Regional Utility Regulators Sign Historic MOU

Inside the OUR - Will the new area code cost more money?

Inside the OUR - Will the new area code cost more money?

Inside the OUR - Quality Standards for Telecoms Companies

Inside the OUR - Quality Standards for Telecoms Companies

Ask Lorna - My water supply was cut off, although I did not owe NWC.

Ask Lorna - My water supply was cut off, although I did not owe NWC.

Inside the OUR - Why did the OUR grant JPS a rate increase?

Inside the OUR - Why did the OUR grant JPS a rate increase?

Ask Lorna - Is There a Number Portability Charge

Ask Lorna - Is There a Number Portability Charge

Inside the OUR - Access to bill payment for Senior Citizens

Inside the OUR - Access to bill payment for Senior Citizens

Ask Lorna - Electricity Consumption

Ask Lorna - Electricity Consumption

Inside the OUR - Roaming Best Practices (updated)

Inside the OUR - Roaming Best Practices (updated)

Ask Lorna - My light bill has doubled!

Ask Lorna - My light bill has doubled!

Inside the OUR - Where's all my data?

Inside the OUR - Where's all my data?

Artificial Intelligence and Your Utility Services: Is there Synergy?

Artificial Intelligence and Your Utility Services: Is there Synergy?

Ask Lorna - Late Bill

Ask Lorna - Late Bill

Ask Lorna - Overpaid

Ask Lorna - Overpaid

Inside the OUR - No Water Yet Billed

Inside the OUR - No Water Yet Billed

Inside the OUR 658 Area Code Breakdown

Inside the OUR 658 Area Code Breakdown

Ask Lorna - Consumer this is an NWA matter

Ask Lorna - Consumer this is an NWA matter

Inside the OUR - Roaming Best Practices

Inside the OUR - Roaming Best Practices

Inside the OUR - Breaking down JPS 2023 Annual Tariff Adjustment Application

Inside the OUR - Breaking down JPS 2023 Annual Tariff Adjustment Application

Inside the OUR - PAM 2023 Breakdown

Inside the OUR - PAM 2023 Breakdown

Ask Lorna - An Unwanted Upgrade

Ask Lorna - An Unwanted Upgrade

Inside the OUR - A Digital Dilemma with NWC

Inside the OUR - A Digital Dilemma with NWC

Understanding NWC Price Adjustment Mechanism (PAM)

Understanding NWC Price Adjustment Mechanism (PAM)

Inside the OUR - Phone line down

Inside the OUR - Phone line down

Inside the OUR - A Difficult Switch

Inside the OUR - A Difficult Switch

A FLOW Customer's Gratitude

A FLOW Customer's Gratitude

Inside the OUR - Dirty Situation

Inside the OUR - Dirty Situation

Inside the OUR - Is toll-free really free?

Inside the OUR - Is toll-free really free?

Inside the OUR - How much is telecoms GCT?

Inside the OUR - How much is telecoms GCT?

Inside the OUR - JPS where is my new meter?

Inside the OUR - JPS where is my new meter?

Inside the OUR - NWC $13,000 for what?

Inside the OUR - NWC $13,000 for what?

Stumbling Blocks and Stepping Stones to a 50% Renewable Mix by 2030

Stumbling Blocks and Stepping Stones to a 50% Renewable Mix by 2030

Inside the OUR - A Consumer's Gratitude

Inside the OUR - A Consumer's Gratitude

Inside the OUR - No Cost to Appeal

Inside the OUR - No Cost to Appeal

Inside the OUR - No light in Manchester's Streets

Inside the OUR - No light in Manchester's Streets

Inside the OUR - Mobile Data Conservation Tips

Inside the OUR - Mobile Data Conservation Tips

Inside in the OUR - Low Water Pressure Slows Construction

Inside in the OUR - Low Water Pressure Slows Construction

Inside the OUR - Can NWC do this?

Inside the OUR - Can NWC do this?

Utility Matters - OUR Area Code

Utility Matters - OUR Area Code

Inside the OUR - What are Guaranteed Standards?

Inside the OUR - What are Guaranteed Standards?

Utility Matters - OUR Water Bill Appeal

Utility Matters - OUR Water Bill Appeal

Utility Matters - OUR Switch Telecoms Service Provider

Utility Matters - OUR Switch Telecoms Service Provider

Utility Matters - OUR Internet Company

Utility Matters - OUR Internet Company

Inside the OUR - August to November

Inside the OUR - August to November

Utility Matters - OUR K Factor

Utility Matters - OUR K Factor

Inside the OUR - RAMI Meter Dilemma

Inside the OUR - RAMI Meter Dilemma

Utility Matters - OUR Phone Credit

Utility Matters - OUR Phone Credit

Utility Matters - OUR JPS Bill

Utility Matters - OUR JPS Bill

Inside the OUR - Delayed Reconnection

Inside the OUR - Delayed Reconnection

Utility Matters - OUR Liquefied Natural Gas (LNG)

Utility Matters - OUR Liquefied Natural Gas (LNG)

Inside the OUR - JPS Guaranteed Standards Breach

Inside the OUR - JPS Guaranteed Standards Breach

A Word to the OUR - Dela Britton

A Word to the OUR - Dela Britton

Utility Matters - OUR Light Pole

Utility Matters - OUR Light Pole

Inside the OUR - my Laptop isn't Working with the Wi-Fi

Inside the OUR - my Laptop isn't Working with the Wi-Fi

A Word to the OUR - Clara Johnson

A Word to the OUR - Clara Johnson

OUR Utility Matters - OUR Role

OUR Utility Matters - OUR Role

Inside the OUR - Mobile Provider Frustration

Inside the OUR - Mobile Provider Frustration

Get the Facts with OURIC!

Get the Facts with OURIC!

A Word to the OUR - Shelly Ann Brown

A Word to the OUR - Shelly Ann Brown

OUR's Utility Matters Coming Soon

OUR's Utility Matters Coming Soon

A Word to the OUR - Imega Breese McNab

A Word to the OUR - Imega Breese McNab

Inside the OUR - Who do I make My Complaint to?

Inside the OUR - Who do I make My Complaint to?

A Word to the OUR - Clevi Johnson

A Word to the OUR - Clevi Johnson

A Word to the OUR - David Barrett

A Word to the OUR - David Barrett

Inside the OUR - Costly Special Offer

Inside the OUR - Costly Special Offer

A Word to the OUR - Ruth Potopsingh

A Word to the OUR - Ruth Potopsingh

Inside the OUR - Broken

Inside the OUR - Broken

A Word to the OUR - David Miller

A Word to the OUR - David Miller

Inside the OUR - Oops! Wrong Number

Inside the OUR - Oops! Wrong Number

A Word to the OUR - Dolsie Allen

A Word to the OUR - Dolsie Allen

Inside the OUR - How does OUR’s Consumer Affairs Unit help you?

Inside the OUR - How does OUR’s Consumer Affairs Unit help you?

A Word to the OUR - Joseph Matalon

A Word to the OUR - Joseph Matalon

We are the OUR! Celebrating 25 Years of Service!

We are the OUR! Celebrating 25 Years of Service!

Inside the OUR - Why am I receiving estimated bills?

Inside the OUR - Why am I receiving estimated bills?

Inside the OUR - Where is my Compensation?

Inside the OUR - Where is my Compensation?

Can they adjust my bill after I paid it?

Can they adjust my bill after I paid it?

Inside the OUR - JPS and NWC Guaranteed Standards

Inside the OUR - JPS and NWC Guaranteed Standards

Inside the OUR - Free Information

Inside the OUR - Free Information

Inside the OUR - Where is my Bill?

Inside the OUR - Where is my Bill?

OUR’s 2022 MYSTERY SHOPPING FINDINGS REVEALED

OUR’s 2022 MYSTERY SHOPPING FINDINGS REVEALED

Inside the OUR - He Won't Bite

Inside the OUR - He Won't Bite

Inside the OUR - I want to supply my own water!

Inside the OUR - I want to supply my own water!

Inside the OUR - Expired Credit

Inside the OUR - Expired Credit

Inside the OUR - Connecting with JPS

Inside the OUR - Connecting with JPS

Inside the OUR - A Consumer's Gratitude

Inside the OUR - A Consumer's Gratitude

ITO - OH! We don't cover that.

ITO - OH! We don't cover that.

Inside the OUR - A Community needs internet

Inside the OUR - A Community needs internet

Inside the OUR - Faulty Phone

Inside the OUR - Faulty Phone

Inside the OUR - Llandilo Estimates

Inside the OUR - Llandilo Estimates

Inside the OUR - Can I make a claim on spoiled goods?

Inside the OUR - Can I make a claim on spoiled goods?

OUR - Industry Number Portability Guidelines Revamp

OUR - Industry Number Portability Guidelines Revamp

Inside the OUR - Get to Understand PAM

Inside the OUR - Get to Understand PAM

Inside the OUR Terms & Conditions

Inside the OUR Terms & Conditions

Inside the OUR - Sewerage Responsibility

Inside the OUR - Sewerage Responsibility

Inside the OUR - I Can't read my Meter

Inside the OUR - I Can't read my Meter

Inside in OUR - NWC Guaranteed Standards vs Quality of Service Performance Targets

Inside in OUR - NWC Guaranteed Standards vs Quality of Service Performance Targets

Inside the OUR - Landline Customer Dilemma

Inside the OUR - Landline Customer Dilemma

Inside the OUR - When Mobile Plans Change

Inside the OUR - When Mobile Plans Change

Inside the OUR - Energy Market Jitters & Electricity Demand Trends RECAP

Inside the OUR - Energy Market Jitters & Electricity Demand Trends RECAP

Inside the OUR - Overpayment

Inside the OUR - Overpayment

Energy Market Jitters & Electricity Demand Trends

Energy Market Jitters & Electricity Demand Trends

OUR Utility Beat - Late Bill

OUR Utility Beat - Late Bill

OUR Utility Beat - Rights of Persons with Disabilities

OUR Utility Beat - Rights of Persons with Disabilities

OUR Utility Beat - Complaint Against Utility Provider

OUR Utility Beat - Complaint Against Utility Provider

Inside the OUR

Inside the OUR

OUR Utility Beat - JPS Guaranteed Standards

OUR Utility Beat - JPS Guaranteed Standards

Inside the OUR

Inside the OUR

OUR Utility Beat - OUR’s Role

OUR Utility Beat - OUR’s Role

Inside the OUR

Inside the OUR

OUR Utility Beat - Information Transparency Rules for Mobile Customers

OUR Utility Beat - Information Transparency Rules for Mobile Customers

Inside the OUR

Inside the OUR

OUR Utility Beat - The Appeals Process

OUR Utility Beat - The Appeals Process

Inside the OUR - Director-General Ansord E. Hewitt

Inside the OUR - Director-General Ansord E. Hewitt

Inside the OUR

Inside the OUR

OUR Utility Beat - NWC Guaranteed Standard

OUR Utility Beat - NWC Guaranteed Standard