Канал: CSVets

Course Preview: Exam Communication Mastery

Course Preview: Exam Communication Mastery

Course Preview: Scheduling Mastery

Course Preview: Scheduling Mastery

Webinar Preview: Everything You Need to Know About Reminders

Webinar Preview: Everything You Need to Know About Reminders

Save 3 Hours a Day on Refill Requests

Save 3 Hours a Day on Refill Requests

Webinar Preview: Survival Tips When You're Short Staffed

Webinar Preview: Survival Tips When You're Short Staffed

Training Managers: How to Add Learners to Phone Skills Mastery

Training Managers: How to Add Learners to Phone Skills Mastery

Training Managers: How to Enroll Learners in All Access Pass

Training Managers: How to Enroll Learners in All Access Pass

Course Preview: Phone Skills Mastery

Course Preview: Phone Skills Mastery

Course Preview: What to Say When Clients Challenge You

Course Preview: What to Say When Clients Challenge You

Course Preview: How to Grow Your Own Managers

Course Preview: How to Grow Your Own Managers

Get the All Access Pass

Get the All Access Pass

Hey Training Managers! Watch This First: How to Manage and Enroll Learners in Courses

Hey Training Managers! Watch This First: How to Manage and Enroll Learners in Courses

Watch This First! How to Start Online Courses

Watch This First! How to Start Online Courses

Text Clients When They're 5 Minutes Late

Text Clients When They're 5 Minutes Late

When Callers Overshare: How to End “Blah, Blah, Blah”

When Callers Overshare: How to End “Blah, Blah, Blah”

End the Time-Suck of Prescription Approvals from Outside Pharmacies

End the Time-Suck of Prescription Approvals from Outside Pharmacies

Secrets to Retain Staff in Tough Times

Secrets to Retain Staff in Tough Times

How to Speed Up Your Refills

How to Speed Up Your Refills

Stop Saying Deposit: Say This!

Stop Saying Deposit: Say This!

How to Present an Invoice

How to Present an Invoice

What to say when your schedule is full

What to say when your schedule is full

Do clients question your fees at checkout?

Do clients question your fees at checkout?

Tired of arguing over drug monitoring? Here’s the solution

Tired of arguing over drug monitoring? Here’s the solution

Raising Prices? What to Tell Clients

Raising Prices? What to Tell Clients

Cut Scheduling Calls in Half

Cut Scheduling Calls in Half

How to Handle Clients Who Are Late for Appointments

How to Handle Clients Who Are Late for Appointments

3 Ways to Stop No Shows

3 Ways to Stop No Shows

How to Cut Checkout Time in Half

How to Cut Checkout Time in Half

The Right Way to Place Callers on Hold

The Right Way to Place Callers on Hold

Stop Saying Drop-Off: Say This Instead

Stop Saying Drop-Off: Say This Instead

Are you making this mistake with treatment plans?

Are you making this mistake with treatment plans?

This Pharmacy Mistake Is Costing You Thousands

This Pharmacy Mistake Is Costing You Thousands

Got CSR Turnover? Teach This Skill

Got CSR Turnover? Teach This Skill

Never Say This to a New Client

Never Say This to a New Client

3 Ways to Engage Clients During Curbside Care

3 Ways to Engage Clients During Curbside Care

Shave 3 Hours a Day Off Curbside Care

Shave 3 Hours a Day Off Curbside Care

The Secret to Save 3+ Hours of Talk Time

The Secret to Save 3+ Hours of Talk Time

Have clients gone COVID crazy?

Have clients gone COVID crazy?

Are your words confusing clients?

Are your words confusing clients?

6 Tips to Tame Your Clinic Email Inbox

6 Tips to Tame Your Clinic Email Inbox

How to Clear the Appointment Backlog

How to Clear the Appointment Backlog

Fed up with internet pharmacies? Do THIS

Fed up with internet pharmacies? Do THIS

My #1 Tip for Client Care Teams

My #1 Tip for Client Care Teams

End Drop-Off Disasters

End Drop-Off Disasters

Let millennials give your practice a technology makeover

Let millennials give your practice a technology makeover

Stop Time Sucking Calls

Stop Time Sucking Calls

How Your Practice Can Survive & Thrive Through COVID-19

How Your Practice Can Survive & Thrive Through COVID-19

Technicians can produce $161,493 in revenue! Here’s how

Technicians can produce $161,493 in revenue! Here’s how

Tired of Time-Sucking Calls for Prescription Refills?

Tired of Time-Sucking Calls for Prescription Refills?

“Yikes! Why Did You Pull So Many Teeth?”

“Yikes! Why Did You Pull So Many Teeth?”

Help! I can't hire a doctor

Help! I can't hire a doctor

"I need to talk to the doctor now"

"I need to talk to the doctor now"

3 Easy Client Service Ideas You Should Do Today

3 Easy Client Service Ideas You Should Do Today

Are you making this mistake at checkout?

Are you making this mistake at checkout?

4 Tips to Take a Great History

4 Tips to Take a Great History

3 Ways to Engage Callers

3 Ways to Engage Callers

Tame the Monsters! How to Succeed With Demanding Clients

Tame the Monsters! How to Succeed With Demanding Clients

“I want to steal your pharmacy!” says Chewy.com, Walmart, Amazon, and…

“I want to steal your pharmacy!” says Chewy.com, Walmart, Amazon, and…

Overbooked and can't see sick pets?

Overbooked and can't see sick pets?

You're Asking the Wrong Way

You're Asking the Wrong Way

How to Triage a Call About a Sick Pet

How to Triage a Call About a Sick Pet

Are you making this mistake when discussing dentistry?

Are you making this mistake when discussing dentistry?

Forward Booking: How You Ask Matters

Forward Booking: How You Ask Matters

How to Lead Pet Owners' Decisions

How to Lead Pet Owners' Decisions

The #1 Question to Ask to Keep Exams on Time

The #1 Question to Ask to Keep Exams on Time

5 Rules to Place Callers on Hold

5 Rules to Place Callers on Hold

4 Tips to Improve Intestinal Parasite Testing

4 Tips to Improve Intestinal Parasite Testing

Use the right words when talking with clients about anesthesia

Use the right words when talking with clients about anesthesia

What is your telephone personality?

What is your telephone personality?

How to Watch a Recorded Webinar

How to Watch a Recorded Webinar

How to Watch a Live Webinar

How to Watch a Live Webinar

Are you letting clients wiggle out of heartworm prevention?

Are you letting clients wiggle out of heartworm prevention?

Tame the Challenging Caller

Tame the Challenging Caller

4 Quick Receptionist Training Tips

4 Quick Receptionist Training Tips

3 Treatment Plan Mistakes to Avoid

3 Treatment Plan Mistakes to Avoid

How to Manage Multiple Telephone Calls

How to Manage Multiple Telephone Calls

Why saying "no problem" is a big problem

Why saying "no problem" is a big problem

Does This Client Have Money Concerns?

Does This Client Have Money Concerns?

Reclaim Control of Scheduling Calls

Reclaim Control of Scheduling Calls

Teach Pet Owners With Dental Photos

Teach Pet Owners With Dental Photos

How to Engage Callers to Build Relationships

How to Engage Callers to Build Relationships

“Get the #$@&%*! Off Your Phone”

“Get the #$@&%*! Off Your Phone”

Turn 8 hours of calls into 8 minutes of texts

Turn 8 hours of calls into 8 minutes of texts

4 frightening phone mistakes

4 frightening phone mistakes

How to fire problem clients

How to fire problem clients

A smart way for receptionists to manage daily tasks

A smart way for receptionists to manage daily tasks

Turn price inquiries into veterinary appointments

Turn price inquiries into veterinary appointments

Use financial carrots to get clients to commit

Use financial carrots to get clients to commit

Deliver a Golden Greeting

Deliver a Golden Greeting

When clients consult Dr Google

When clients consult Dr Google

Ask about cats when clients schedule dogs’ exams

Ask about cats when clients schedule dogs’ exams

Sick pet? Call the pet owner the next day

Sick pet? Call the pet owner the next day

Say "admission" instead of "drop off" when admitting patients to your veterinary hospital

Say "admission" instead of "drop off" when admitting patients to your veterinary hospital

One Veterinary Receptionist Could Generate $27,000 Per Day!

One Veterinary Receptionist Could Generate $27,000 Per Day!

Control the Chatty Caller

Control the Chatty Caller

3 Steps to Great Exam Greetings

3 Steps to Great Exam Greetings

Incentives that attract new veterinary clients

Incentives that attract new veterinary clients

Avoid getting emotionally hooked by raging veterinary clients

Avoid getting emotionally hooked by raging veterinary clients

Take the Stress Out of Discharging Dental Patients

Take the Stress Out of Discharging Dental Patients

Why you need to answer calls promptly at your veterinary clinic

Why you need to answer calls promptly at your veterinary clinic

Text clients when dental and surgical patients wake

Text clients when dental and surgical patients wake

Forward book the next preventive care exam

Forward book the next preventive care exam

When a caller demands to speak with the doctor

When a caller demands to speak with the doctor

Presenting surgical invoices to veterinary clients

Presenting surgical invoices to veterinary clients

How veterinary technicians can start preventive exams

How veterinary technicians can start preventive exams

Are you slapping pet owners with sticker shock?

Are you slapping pet owners with sticker shock?

Juggling multiple phone lines in your veterinary clinic

Juggling multiple phone lines in your veterinary clinic

What do your veterinary clients experience during the first 5 minutes?

What do your veterinary clients experience during the first 5 minutes?

Confirming surgical and dental appointments for your veterinary hospital

Confirming surgical and dental appointments for your veterinary hospital

Taking the perfect message

Taking the perfect message

Turn grumpy waiting clients into happy ones

Turn grumpy waiting clients into happy ones

How to ask callers to schedule appointments

How to ask callers to schedule appointments

When clients can't afford care

When clients can't afford care

How to put calls on hold

How to put calls on hold

3 tips to convert phone shoppers to new veterinary clients

3 tips to convert phone shoppers to new veterinary clients

Caymus, our kitten, learns to fetch

Caymus, our kitten, learns to fetch

Making the right first impressions at your veterinary hospital

Making the right first impressions at your veterinary hospital

Set pet owner expectations in the exam room

Set pet owner expectations in the exam room

Greeting pet owners in exam rooms

Greeting pet owners in exam rooms

How much are you really feeding your pets?

How much are you really feeding your pets?

Choose your words carefully in conversations with veterinary clients

Choose your words carefully in conversations with veterinary clients

Importance of business cards for veterinary teams

Importance of business cards for veterinary teams

Give a great greeting when answering the phone

Give a great greeting when answering the phone