Irrespective of the outcome of the election-prayers for civility! The importance of civil discourse Customer Loyalty and Referrals 238 подписчиков Скачать
Irrespective of the outcome of the election-prayers for civility! The importance of civil discourse Скачать
The Importance of Civil Discourse & Action. Lessons from Joseph Conrad’s “Heart of Darkness.” Скачать
In a highly contentious political season, resist polarization! Lessons from the "Grapes of Wrath." Скачать
Do you fearlessly dream & pursue dreams despite resistance? Lessons from Cervantes’ Don Quixote Скачать
Demonstrating courage to do what’s right even when unpopular. Lessons from To Kill a Mockingbird. Скачать
Do you fall prey to Groupthink? Lessons from Orwell’s 1984 on the importance of independent thinking Скачать
Are you balancing authenticity and conformity? Lessons from Salinger’s The Catcher & the Rye! Скачать
Can people seek too much EASE, COMFORT & EFFICIENCY? Lessons from Aldous Huxley “Brave New World.” Скачать
Creating content and innovation comes with responsibility! Lessons from Mary Shelley’s Frankenstein! Скачать
Given division & senseless violence, shouldn’t we ALL be practicing more empathy & compassion? Скачать
Key to growth & wellbeing- be a lifelong learner! (Reducing videos to M,W,F to avoid post clutter) Скачать
Practice RAK - Random Acts of Kindness. It Makes an Incalculably HUGE Difference, Pass it On! Скачать
Raise your hand 🙋 for a volunteer opportunity that suits you! Change the world one choice at a time Скачать
Wherever you go - there you are! The importance of practicing mindfulness 🧘♀️ at work and home! Скачать
Turning the negativity bias around. Looking for positives in your team 👫family 🧑🧑🧒🧒 friends 👥 Скачать
Southwest Airlines CX Differentiation: Insights from Bill Tierney, VP Customer & Digital Experience Скачать
Bill Tierney, Southwest Airlines' VP of CX, & I talk customer experience. Full interview tomorrow. Скачать
Self-care isn't selfish! #stephencovey Habit 7 of 7. Tomorrow's new series-dadisms for Father’s Day Скачать
Seek FIRST to UNDERSTAND then be UNDERSTOOD ✅ 5 of 7 #Covey #Habits of Highly #Effective #People Скачать
Who will you surprise w/ your kindness today? Tomorrow starts a what-if series on Covey’s 7 habits Скачать
R-E-S-P-E-C-T that’s what we need to see! Bringing back civility one interaction at a time 🕊️ Скачать
My parents said, “You have to give to get!” I wish more people got that message. How about you? Скачать
There’s much to learn from failure. 😩 Correcting Cognitive Distortion 7 of 8 - survivorship bias. Скачать
Are you risking by taking no risk? 🛟Understanding cognitive distortion 5/8 - the “zero risk” bias! Скачать
In retrospect- when choices aren’t as good as we think 👎 Correcting for cognitive bias 3 of 8. Скачать
Is it time to apply the 80/20 rule to relationships with customers, colleagues, friends, and family? Скачать
Why do people treat PUBLIC places like PERSONAL space?🤷♀️Did someone forget to teach them sharing? Скачать
Sometimes LISTENING is MORE than ENOUGH The key to serving customers, colleagues, friends, & family Скачать
Looking INWARD for STRENGTHS & OPPORTUNITIES. Getting off the social comparison MERRY-GO-AROUND 🎠 Скачать
Run 🏃♂️ to the silence! Are you garnering the riches of solitude for yourself, team, & customers? Скачать
Excellent Customer Experiences (CX) & strong teams require the gift 🎁 of constructive accountability Скачать
Are you as likely to share POSITIVES as NEGATIVES? It's time to see & say what’s right in the world Скачать
What if more people opened doors🚪 for others (literally & figuratively)? Is it respect or power? Скачать
What if people behaved ONLINE like they do IN PERSON? I suspect we’d be more CIVIL and less SNARKY. Скачать
Relationship MAGIC 🪄 Are you making customers, team members, & other people APPEAR 😀 or DISAPPEAR 🫥? Скачать
Do you believe in MAGIC🧟♀️? 2 of 4. More importantly, are you creating it for those around you? Скачать
Making MAGIC 1 of 4. Are you challenging the seemingly impossible for customers colleagues & family? Скачать
What’s going RIGHT for you, your customers, & colleagues? Is your life more blessed or challenged? Скачать
Are you keeping a healthy perspective amid customer experience delivery challenges & team drama? Скачать
To tell the truth, honesty takes courage! Building customer & personal relationships the hard way! Скачать
What do you KNOW today that you didn’t know yesterday? Success requires we GROW, KNOW, & SHOW! Скачать
Conflict avoider, conflict creator, or conflict manager? How are you navigating conflict for good? Скачать
NEW SERIES ALERT 🚨 - First of 10 tips for improving customer, team, & personal relationships. Скачать
Are we getting service we "pay" & "tip" for?How do we elevate service to a noble & artisanal craft? Скачать
TikTok's a THREAT to NATIONAL SECURITY ⚠️ or is it? Are these Pew Research findings still relevant? Скачать
When you are at fault, are you REALLY APOLOGIZING to customers, colleagues, friends, and family? Скачать
I believe you should NEVER say NO to a customer! Invest 27 seconds, and let me know what you think. Скачать
Are you resisting the URGE to JUMP? Changing this behavior will strengthen your relationships. Скачать
Do your customers & colleagues feel they BELONG (in your store, on your website, etc.? (12 secs) Скачать
Employees & customers will take YOUR SURVEY if ____ (Check out this 16-second answer) What's yours? Скачать
