Канал: Thought Rock

Thought Rock ITIL Foundation Course Sample

Thought Rock ITIL Foundation Course Sample

Problem Management Virtual Interest Group VIG

Problem Management Virtual Interest Group VIG

Organizational Use of Social Media The Opportunity for Service Management

Organizational Use of Social Media The Opportunity for Service Management

Problem Management is More Than a Process Flow

Problem Management is More Than a Process Flow

The Pursuit of Customer Service Excellence

The Pursuit of Customer Service Excellence

IT and the Business : Are We Driving Together

IT and the Business : Are We Driving Together

State of the IT Industry

State of the IT Industry

Establishing a Comprehensive Process Governance Framework

Establishing a Comprehensive Process Governance Framework

2011: Job Forecast & Hiring Trends

2011: Job Forecast & Hiring Trends

Release and Change: Related But Not The Same

Release and Change: Related But Not The Same

Problem Management Is More Than A Process Flow

Problem Management Is More Than A Process Flow

Project Management– The Art of Effective Internal and External Communication

Project Management– The Art of Effective Internal and External Communication

Continual Improvement: What's your Vision

Continual Improvement: What's your Vision

Webcast Training At Home Agents: The First Steps To Remote Support Success!

Webcast Training At Home Agents: The First Steps To Remote Support Success!

Continual Service Improvement: One Bit at a Time

Continual Service Improvement: One Bit at a Time

The Matrix Influencing Without Authority

The Matrix Influencing Without Authority

Recession Proof Your Life: Make a PLAN and Make It Great!

Recession Proof Your Life: Make a PLAN and Make It Great!

Malcolm Fry & Friends With Patrick Bolger

Malcolm Fry & Friends With Patrick Bolger

Malcolm Fry and Friends with Lou Hummebeck ITIL v3 Publication Update

Malcolm Fry and Friends with Lou Hummebeck ITIL v3 Publication Update

How Green is Your ITIL

How Green is Your ITIL

12.5 Recommendations to Ensure Your IT Service Management Program Succeeds

12.5 Recommendations to Ensure Your IT Service Management Program Succeeds

Process Improvement: Pain Point Analysis and Quick Wins Workshop

Process Improvement: Pain Point Analysis and Quick Wins Workshop

Top of the Pyramid: Defining IT Services

Top of the Pyramid: Defining IT Services

Assessing the Maturity of your Organization’s ITSM Information Model

Assessing the Maturity of your Organization’s ITSM Information Model

ITIL v3 in 6 5 Minutes from the Godfather of ITIL

ITIL v3 in 6 5 Minutes from the Godfather of ITIL

ITSM Management Reporting

ITSM Management Reporting

ITIL V3 IT Strategy Learn The Nuts & Bolts to Approaching The Process

ITIL V3 IT Strategy Learn The Nuts & Bolts to Approaching The Process

Should Change and Release Management be the Same Process

Should Change and Release Management be the Same Process

The Millennials Are Coming: Is Your Help Desk Ready to Support Them

The Millennials Are Coming: Is Your Help Desk Ready to Support Them

Asset Velocity Accelerate The Learning Curve For Your Support Team Mobile

Asset Velocity Accelerate The Learning Curve For Your Support Team Mobile

Make Service Desk Measurement Relevant to Senior Management

Make Service Desk Measurement Relevant to Senior Management

Want to Save Money? Learn Financial Strategies for Canadian IT Incorporated Small Business Owners

Want to Save Money? Learn Financial Strategies for Canadian IT Incorporated Small Business Owners

Cloud Computing Transform to Services

Cloud Computing Transform to Services

Incident Management Metrics A University of Miami Case Study

Incident Management Metrics A University of Miami Case Study

Are Industry Best Practices Getting You The Results You Expected

Are Industry Best Practices Getting You The Results You Expected

ITIL 2011 Refresh: Is Business Relationship Management Really New

ITIL 2011 Refresh: Is Business Relationship Management Really New

ITIL 2011 Refresh: Is Design Coordination Really Needed

ITIL 2011 Refresh: Is Design Coordination Really Needed

Service Transition: Testing Validation and Evaluation What's the Difference

Service Transition: Testing Validation and Evaluation What's the Difference

Training Your Team on ITIL

Training Your Team on ITIL

Performance Support: Transform your Service Desk to a Learning Desk

Performance Support: Transform your Service Desk to a Learning Desk

ITIL 2011 Refresh Has "Change" Changed

ITIL 2011 Refresh Has "Change" Changed

Influencing Teams Getting Buy In and Ensuring Project Success

Influencing Teams Getting Buy In and Ensuring Project Success

Educational Strategies For ITIL Programs

Educational Strategies For ITIL Programs

Bringing 2012 Into Focus Through Goal Setting

Bringing 2012 Into Focus Through Goal Setting

Building ITIL Awareness Before Implementation

Building ITIL Awareness Before Implementation

Problem Management is More than a Process Flow

Problem Management is More than a Process Flow

Making ITIL Adoption Relevant With Real Life Examples

Making ITIL Adoption Relevant With Real Life Examples

Project Management How To Get Projects Back On Track

Project Management How To Get Projects Back On Track

How To Answer The Front Line’s Question ITIL What's In It For Them

How To Answer The Front Line’s Question ITIL What's In It For Them

Business Continuity and Disaster Recovery Management – A Straight Forward Approach

Business Continuity and Disaster Recovery Management – A Straight Forward Approach

Practical Stories of ITIL Quick Wins

Practical Stories of ITIL Quick Wins

Use Learning Technologies and Techniques to Drive Down Call Volumes

Use Learning Technologies and Techniques to Drive Down Call Volumes

Why You Should Become A Thought Rock Accredited Training Affiliate ATA

Why You Should Become A Thought Rock Accredited Training Affiliate ATA

IT Outsourcing Trends in 2012 Is Outsourcing Still Considered a Bad Word

IT Outsourcing Trends in 2012 Is Outsourcing Still Considered a Bad Word

ITIL How Does it Impact Your Business

ITIL How Does it Impact Your Business

Recognizing Your Service Desk Rewards Made Simple and Inexpensive

Recognizing Your Service Desk Rewards Made Simple and Inexpensive

Managing and Operating a Microsoft Private Cloud How to Apply the Microsoft Operations Framework MOF

Managing and Operating a Microsoft Private Cloud How to Apply the Microsoft Operations Framework MOF

Conducting Post Mortem Meetings Without Blame

Conducting Post Mortem Meetings Without Blame

Is Release Management Necessary

Is Release Management Necessary

Implementing a Customer Satisfaction Measurement Program that Drives Service Improvement!

Implementing a Customer Satisfaction Measurement Program that Drives Service Improvement!

Having a Second Look at Service Catalog

Having a Second Look at Service Catalog

Using Lean Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices

Using Lean Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices

Why Good ITIL Implementations Go Bad

Why Good ITIL Implementations Go Bad

Service Management and Project Management Compared

Service Management and Project Management Compared

Pete Talks The Power of Metrics Reporting and Storytelling with Malcolm Fry

Pete Talks The Power of Metrics Reporting and Storytelling with Malcolm Fry

5 Ways Process Management Tools Can Ensure ITIL Implementation Success

5 Ways Process Management Tools Can Ensure ITIL Implementation Success

Changing The Way We Work Together The “DevOps” Opportunity

Changing The Way We Work Together The “DevOps” Opportunity

Part 1 Building a Customer Satisfaction Survey that Drives Service Improvement!

Part 1 Building a Customer Satisfaction Survey that Drives Service Improvement!

Communications Management Promoting the Value of Your Services

Communications Management Promoting the Value of Your Services

Building a Successful Knowledge Management Program

Building a Successful Knowledge Management Program

Part 2 Building a Customer Satisfaction Survey that Drives Service Improvement!

Part 2 Building a Customer Satisfaction Survey that Drives Service Improvement!

Innovative Performance Support Strategies and Practices For Learning In The Workflow

Innovative Performance Support Strategies and Practices For Learning In The Workflow

The Project Manager The Role You Play in a Project's Success

The Project Manager The Role You Play in a Project's Success

Pete Talks Delivering ROI by Taking Focused Actions from a Process Gap Analysis

Pete Talks Delivering ROI by Taking Focused Actions from a Process Gap Analysis

Get your priSM Credential Becoming a Professional in IT Service Management SD

Get your priSM Credential Becoming a Professional in IT Service Management SD

Growing the Help Desk into a Learning Desk

Growing the Help Desk into a Learning Desk

Business and Technology Trends That Will Change The Way We Work!

Business and Technology Trends That Will Change The Way We Work!

Purposeful Support Practices – A Pete Talks Event

Purposeful Support Practices – A Pete Talks Event

A Practical Approach to Implementing ITIL® SD

A Practical Approach to Implementing ITIL® SD

Pete Talks Building A Star Performer Customer Service Team

Pete Talks Building A Star Performer Customer Service Team

Your Internal Plan: What To Do When Microsoft Ends Their Support

Your Internal Plan: What To Do When Microsoft Ends Their Support

Collaborative Teaming How to Manage Team Based Projects

Collaborative Teaming How to Manage Team Based Projects

Kathy Kirch: When to do a Maturity Assessment

Kathy Kirch: When to do a Maturity Assessment

ITIL V3 Foundation Exam Preparation

ITIL V3 Foundation Exam Preparation

How to Pass the ITIL V3 Exam - Part 1

How to Pass the ITIL V3 Exam - Part 1

How to Pass the ITIL V3 Exam - Part 2

How to Pass the ITIL V3 Exam - Part 2

Working with IT Service Catalogs - Part 1

Working with IT Service Catalogs - Part 1

Working with IT Service Catalogs - Part 2

Working with IT Service Catalogs - Part 2

Working with IT Service Catalogs - Part 3

Working with IT Service Catalogs - Part 3

Working with IT Service Catalogs - Part 4

Working with IT Service Catalogs - Part 4

ITIL V3: Making Sense of Functions & Processes - Part 2

ITIL V3: Making Sense of Functions & Processes - Part 2

ITIL V3: Making Sense of Functions & Processes - Part 1

ITIL V3: Making Sense of Functions & Processes - Part 1

itSMP Fusion Conference Interviews - Part 1

itSMP Fusion Conference Interviews - Part 1

itSMP Fusion Conference Interviews - Part 3

itSMP Fusion Conference Interviews - Part 3

itSMP Fusion Conference Interviews - Part 2

itSMP Fusion Conference Interviews - Part 2

Jayne Groll: ISO IEC is not Scary - Part 1

Jayne Groll: ISO IEC is not Scary - Part 1

Jayne Groll: ISO IEC is not Scary - Part 4

Jayne Groll: ISO IEC is not Scary - Part 4

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 1

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 1

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 2

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 2

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 4

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 4

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 5

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 5

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 3

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 3

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 6

Jayne Groll: Knowledge is Power - Service Knowledge Management Systems - Part 6

Jayne Groll: ISO IEC is not Scary - Part 2

Jayne Groll: ISO IEC is not Scary - Part 2

Jayne Groll: ISO IEC is not Scary - Part 5

Jayne Groll: ISO IEC is not Scary - Part 5

Jayne Groll: ISO IEC is not Scary - Part 6

Jayne Groll: ISO IEC is not Scary - Part 6

Phil Gerbyshak: How to Hire the Best Employees

Phil Gerbyshak: How to Hire the Best Employees

Phil Gerbyshak: Discipline and the RISCC Model of Relationships

Phil Gerbyshak: Discipline and the RISCC Model of Relationships

Malcolm Fry: How to be Effective on the Phone

Malcolm Fry: How to be Effective on the Phone

Malcolm Fry: How an Effective Help Desk Can Help a Company Excel

Malcolm Fry: How an Effective Help Desk Can Help a Company Excel

Malcolm Fry: The Changing Face of Business

Malcolm Fry: The Changing Face of Business

Malcolm Fry: The "Never Do" List

Malcolm Fry: The "Never Do" List

Malcolm Fry: Shopping Around vs. Quick Decisions

Malcolm Fry: Shopping Around vs. Quick Decisions

Malcolm Fry: Time is Valuable, Don't Waste It

Malcolm Fry: Time is Valuable, Don't Waste It

Encouraging Employees to be Socially Responsible

Encouraging Employees to be Socially Responsible