Канал: CX RIOT RADIO

Call Center Leadership

Call Center Leadership

Until the Fires Die | Fellowship Reaction

Until the Fires Die | Fellowship Reaction

automating societal decay

automating societal decay

Why I Prefer Older Versions of RPGs and WoW

Why I Prefer Older Versions of RPGs and WoW

He Has Returned NEW Gloryhammer Song Reaction

He Has Returned NEW Gloryhammer Song Reaction

brown friday

brown friday

give me menthols or give me death

give me menthols or give me death

better or bitter?

better or bitter?

Am I a Libertarian?

Am I a Libertarian?

Saving QA From It's Own Hubris

Saving QA From It's Own Hubris

How Did the Democrats Lose in 2024? | Reaction to Bernie Sanders

How Did the Democrats Lose in 2024? | Reaction to Bernie Sanders

Are We Living in a Dystopia? | Reaction

Are We Living in a Dystopia? | Reaction

Track. Test. Act. (Classic)

Track. Test. Act. (Classic)

I Bomb the Twitch VS Terrorist Quiz

I Bomb the Twitch VS Terrorist Quiz

CXRR Halloween Special: NIGHTMARE CUSTOMER SERVICE STORIES

CXRR Halloween Special: NIGHTMARE CUSTOMER SERVICE STORIES

LAA (Listen, Acknowledge, Act)

LAA (Listen, Acknowledge, Act)

The Wealth of Nations- Book 1 by Adam Smith

The Wealth of Nations- Book 1 by Adam Smith

What Do You HATE About Working in Call Centers?

What Do You HATE About Working in Call Centers?

Soup is Good Food | Song Analysis

Soup is Good Food | Song Analysis

The Problem With PIPs | Reaction to Joshua Fluke

The Problem With PIPs | Reaction to Joshua Fluke

Why They HATE WFH Now | Reacting to Atrioc

Why They HATE WFH Now | Reacting to Atrioc

Explore My YouTube Feed With Me

Explore My YouTube Feed With Me

Boosting Employee Experience for Top Notch Customer Satisfaction!

Boosting Employee Experience for Top Notch Customer Satisfaction!

Why Constantly Switching Tasks Drains Your Brain Power!

Why Constantly Switching Tasks Drains Your Brain Power!

Technology Frustrations Drive 49% of Employees to Quit!

Technology Frustrations Drive 49% of Employees to Quit!

Why Employee Experience is KEY to Customer Satisfaction

Why Employee Experience is KEY to Customer Satisfaction

What Matters Most?

What Matters Most?

Why Business Leaders Must Listen to Customers About AI

Why Business Leaders Must Listen to Customers About AI

Why Are Companies REPLACING Humans with AI Voicebots?

Why Are Companies REPLACING Humans with AI Voicebots?

Personalities Matter in Customer Service #customerservice

Personalities Matter in Customer Service #customerservice

Why SPEED is the Key to Winning Customers!

Why SPEED is the Key to Winning Customers!

Mastering Lead Follow Up

Mastering Lead Follow Up

Selling Plumbing Memberships

Selling Plumbing Memberships

Embracing AI as a Co Pilot

Embracing AI as a Co Pilot

Winning Customers Before Your Competitors

Winning Customers Before Your Competitors

Master Modern Marketing

Master Modern Marketing

How the Pandemic Boosted Plumbing

How the Pandemic Boosted Plumbing

Mastering Lead Management

Mastering Lead Management

Master Outbound Marketing

Master Outbound Marketing

Who Truly Represents Your Company?

Who Truly Represents Your Company?

The Dangers of AI #customerexperience

The Dangers of AI #customerexperience

chase the damn leads

chase the damn leads

New Guild Wars Prophecies Play through

New Guild Wars Prophecies Play through

CX Riot Radio Merch Store Announcement

CX Riot Radio Merch Store Announcement

CXRR Punk Stream

CXRR Punk Stream

Customer Service Week MEGAPOST

Customer Service Week MEGAPOST

Punk Concert Night

Punk Concert Night

Legend of Zelda: Dungeons of Infinity: FIRST BOSS IS HARD!!

Legend of Zelda: Dungeons of Infinity: FIRST BOSS IS HARD!!

This Game is Everything to Me Right Now

This Game is Everything to Me Right Now

Making a Schedule for your Blue Collar Call Center

Making a Schedule for your Blue Collar Call Center

Customer Service Week 5: Customer Satisfaction VS Loyalty

Customer Service Week 5: Customer Satisfaction VS Loyalty

Customer Service Week 4: Human Vs Machine

Customer Service Week 4: Human Vs Machine

Customer Service Week 3: The Magic of Consistency

Customer Service Week 3: The Magic of Consistency

Tips For Outsourcing

Tips For Outsourcing

Customer Service Week 2: The Peak-End Rule

Customer Service Week 2: The Peak-End Rule

Let's Watch Some Videos (CX Edition)

Let's Watch Some Videos (CX Edition)

Customer Service Week 1: Combatting Customer Churn

Customer Service Week 1: Combatting Customer Churn

Customer Service Week 2024: Introduction

Customer Service Week 2024: Introduction

Test with Screen Share

Test with Screen Share

Testing Live

Testing Live

Decentralized Locations

Decentralized Locations

RISE OF THE HUMAN CHATBOT

RISE OF THE HUMAN CHATBOT

Are Your Customer Service Agents Human, or Are They Formfills?

Are Your Customer Service Agents Human, or Are They Formfills?

CxRR Classic: Don't Turn Your Agents Into Chatbots

CxRR Classic: Don't Turn Your Agents Into Chatbots

Is Your Call Center Living in the Past?

Is Your Call Center Living in the Past?

Final Fantasy: Mystic Quest | Inside the Deku Tree

Final Fantasy: Mystic Quest | Inside the Deku Tree

Tears of Sereneth: Ruins of Elar

Tears of Sereneth: Ruins of Elar

OTTER: Over the Top Empathy & Rapport by David Powers

OTTER: Over the Top Empathy & Rapport by David Powers

Steel and Soul: A Journey of Customer Centric Enlightenment

Steel and Soul: A Journey of Customer Centric Enlightenment

Final Fantasy: Mystic Quest. | Hot Nights in Fireburg

Final Fantasy: Mystic Quest. | Hot Nights in Fireburg

Final Fantasy: Mystic Quest Part 1: The Earth and Water Crystals (No Commentary)

Final Fantasy: Mystic Quest Part 1: The Earth and Water Crystals (No Commentary)

Spamming Execute

Spamming Execute

LinkedIn Be Like

LinkedIn Be Like

Contagious Curiosity

Contagious Curiosity

CxRR Classic: The Punk Rock Contact Center

CxRR Classic: The Punk Rock Contact Center

Paying the Toggle Tax

Paying the Toggle Tax

Caffeinated Army Commercial

Caffeinated Army Commercial

Self Service Champions ;)

Self Service Champions ;)

Overcoming Complaint Complacency

Overcoming Complaint Complacency

World of Warcraft Cataclysm Classic: Orc Warlock Levels 1-10 (No Commentary)

World of Warcraft Cataclysm Classic: Orc Warlock Levels 1-10 (No Commentary)

High Prices, Low Quality... Record Sales.

High Prices, Low Quality... Record Sales.

employees vote to unionize, non-profit replaces them with chatgpt

employees vote to unionize, non-profit replaces them with chatgpt

you need to respond to reviews

you need to respond to reviews

spark: all you need to improve your cx

spark: all you need to improve your cx

are we in a white collar recession?

are we in a white collar recession?

AI as a Co-Pilot NOT an Autopilot

AI as a Co-Pilot NOT an Autopilot

Shadowrun: Dragonfall Part 1

Shadowrun: Dragonfall Part 1

Subnet_Masks Part 1 (Cyberpunk Short Story)

Subnet_Masks Part 1 (Cyberpunk Short Story)

are we prepared for the next industrial revolution?

are we prepared for the next industrial revolution?

Playing Shadowrun: Dragonfall for the First Time

Playing Shadowrun: Dragonfall for the First Time

The OG Serious Sam

The OG Serious Sam

Is Modern Gaming a Scam? (Reaction to ItsHawx)

Is Modern Gaming a Scam? (Reaction to ItsHawx)

Baldur's Gate II- No Commentary (Part 5)

Baldur's Gate II- No Commentary (Part 5)

minimizing RTO culture ROT

minimizing RTO culture ROT

Baldur's Gate II- No Commentary (Part 4)

Baldur's Gate II- No Commentary (Part 4)

Baldur's Gate II- No Commentary (Part 3)

Baldur's Gate II- No Commentary (Part 3)

Baldur's Gate II- No Commentary (Part 2)

Baldur's Gate II- No Commentary (Part 2)

Baldur's Gate II- No Commentary (Part 1)

Baldur's Gate II- No Commentary (Part 1)

timeflow

timeflow

Office Drive (Synthwave)

Office Drive (Synthwave)

modernizing the trades

modernizing the trades

Watching the Crush iPad Commercial

Watching the Crush iPad Commercial

Detecting AI Writing With Merlin AI

Detecting AI Writing With Merlin AI

customer science theater 3000

customer science theater 3000

CX RIOT RADIO

CX RIOT RADIO

The Change (Glitch Industrial Digital Hardcore Song)

The Change (Glitch Industrial Digital Hardcore Song)

customer feedback

customer feedback

Guild Wars: Hot Spring Murders (Part 21)

Guild Wars: Hot Spring Murders (Part 21)

the roi of customer service

the roi of customer service

Listening to the Baldur's Gate Soundtrack on a Rainy Day

Listening to the Baldur's Gate Soundtrack on a Rainy Day

Sereneth's Tears: The Fall of Namarathe (Dungeon Synth Full Album)

Sereneth's Tears: The Fall of Namarathe (Dungeon Synth Full Album)

Computers Don't Blunder

Computers Don't Blunder

the spaghetti incident

the spaghetti incident

Caffeinated CX Season 2 Announcement Ad

Caffeinated CX Season 2 Announcement Ad

Caffeinated CX Season 2 Theme Song

Caffeinated CX Season 2 Theme Song

Caffeinated CX Season 2 Trailer

Caffeinated CX Season 2 Trailer

Caffeinated CX Classic: The 5 Keys of CX

Caffeinated CX Classic: The 5 Keys of CX

Guild Wars: Gates of Kryta (Part 20)

Guild Wars: Gates of Kryta (Part 20)

The Most Important Aspect

The Most Important Aspect

Guild Wars: The Road to Kryta (Part 19)

Guild Wars: The Road to Kryta (Part 19)

Guild Wars: The Frost Gate (Part 18)

Guild Wars: The Frost Gate (Part 18)

Caffeinated CX Dance Song

Caffeinated CX Dance Song

Guild Wars: Borlis Pass (Part 17)

Guild Wars: Borlis Pass (Part 17)

Guild Wars: Iron Horse Mine (Part 16)

Guild Wars: Iron Horse Mine (Part 16)

Guild Wars: Ascalon Foothills (Part 15)

Guild Wars: Ascalon Foothills (Part 15)

Guild Wars: Escaping Ascalon (Part 14)

Guild Wars: Escaping Ascalon (Part 14)

Guild Wars: Ruins of Surmia (Part 13)

Guild Wars: Ruins of Surmia (Part 13)

Guild Wars: Hunting Down Deserters (Part 12)

Guild Wars: Hunting Down Deserters (Part 12)

Merlin: My favorite Chrome Extension

Merlin: My favorite Chrome Extension

Guild Wars: The Great Northern Wall and Fort Ranik (Part 11)

Guild Wars: The Great Northern Wall and Fort Ranik (Part 11)

Guild Wars: Another Reason to Hate the Charr (Part 10)

Guild Wars: Another Reason to Hate the Charr (Part 10)

Guild Wars: Fetch Quests and Charr Stalking (Part 9)

Guild Wars: Fetch Quests and Charr Stalking (Part 9)

Guild Wars: Apocalypse! Ascalon (Part 8)

Guild Wars: Apocalypse! Ascalon (Part 8)

Contact Center Team Leads

Contact Center Team Leads

Steel Titans (CX Power Metal Single)

Steel Titans (CX Power Metal Single)

Battle Against the Cyber Dragon of Kahlereth (Power Metal Album)

Battle Against the Cyber Dragon of Kahlereth (Power Metal Album)

The Rule of Three: Voice, Chat, Self Serve

The Rule of Three: Voice, Chat, Self Serve

Dispatch fee It's Admitting That You Suck at Sales

Dispatch fee It's Admitting That You Suck at Sales

The Easiest Way to Reduce Call Center Hold Times #customerexperience

The Easiest Way to Reduce Call Center Hold Times #customerexperience

Facing High Hold Times? #customerexperience #callcenter

Facing High Hold Times? #customerexperience #callcenter

A Strong Company Culture for Customer Experience #customerexperience #customercentricity #callcenter

A Strong Company Culture for Customer Experience #customerexperience #customercentricity #callcenter

No Surprises! Introduce Policies Early! #customerexperience #callcenter

No Surprises! Introduce Policies Early! #customerexperience #callcenter

Boost Performance with Role Play #customerexperience #callcenterlife

Boost Performance with Role Play #customerexperience #callcenterlife

Importance of Convenience in CX

Importance of Convenience in CX

why are you still doing what your customers hate?

why are you still doing what your customers hate?

I Don't Know (From the Archives)

I Don't Know (From the Archives)

The Best KPIs to Track in a Blue Collar Call Center

The Best KPIs to Track in a Blue Collar Call Center

Guild Wars: Doom of Ascalon (Part 7)

Guild Wars: Doom of Ascalon (Part 7)

Guild Wars: The Secret Garden and a Birthday (Part 6)

Guild Wars: The Secret Garden and a Birthday (Part 6)

Guild Wars: Picking Apples While Ascalon Burns (Part 5)

Guild Wars: Picking Apples While Ascalon Burns (Part 5)

4 Must-Haves in Your Call Center Training Curriculum

4 Must-Haves in Your Call Center Training Curriculum

Government Regulation in CX

Government Regulation in CX

from players🎮 to paychecks💸

from players🎮 to paychecks💸

Music to Run Reports To: Neverwinter Nights Diamond Original Soundtrack

Music to Run Reports To: Neverwinter Nights Diamond Original Soundtrack

Use AI to Augment, Not Replace Employees

Use AI to Augment, Not Replace Employees

Top Grading Your Call Center

Top Grading Your Call Center

Guild Wars: Rescue Above the Wall (Part 4)

Guild Wars: Rescue Above the Wall (Part 4)

Guild Wars: Pets, Bulls, Grawl Hunting (Part 3)

Guild Wars: Pets, Bulls, Grawl Hunting (Part 3)

Taking Care of the Voice of Your Company with Zac Garside

Taking Care of the Voice of Your Company with Zac Garside

Every Call is a Sales Call

Every Call is a Sales Call

From the Archives: CSAT is Dumb

From the Archives: CSAT is Dumb

Come Relax With Nordic Ashes

Come Relax With Nordic Ashes

Coaching Call Center Agents So They Don't Hate Coaching

Coaching Call Center Agents So They Don't Hate Coaching

Trying Out Soulstone Survivors

Trying Out Soulstone Survivors

Trying Nordic Ashes For the First Time

Trying Nordic Ashes For the First Time

Death Must Die- Lich King Run

Death Must Die- Lich King Run

Is the Misfits Logo More Popular Than the Misfits? #misfits #punkrock #marketing

No Such Thing as Overexposure! #marketing

No Such Thing as Overexposure! #marketing

Conquest of Death (Death Must Die Gameplay)

Conquest of Death (Death Must Die Gameplay)

Be Like Nintendo #customerexperience #marketing #supermario

Be Like Nintendo #customerexperience #marketing #supermario

Be Omnipresent🔥

Be Omnipresent🔥

I Zigged Where I Should Have Zagged (Death Must Die)

I Zigged Where I Should Have Zagged (Death Must Die)

We Can't Stop Now! This is Bat Country! (Vampire Survivors)

We Can't Stop Now! This is Bat Country! (Vampire Survivors)

Unlucky Death Must Die Runs

Unlucky Death Must Die Runs

Can CX Be Saved In 2024?

Can CX Be Saved In 2024?

Guild Wars: Into the Catacombs (Part 2)

Guild Wars: Into the Catacombs (Part 2)

Guild Wars: Ascalon Egg Hunt (Part 1)

Guild Wars: Ascalon Egg Hunt (Part 1)

The Great KPI Quest

The Great KPI Quest

Raise the Middle, Cut the Bottom

Raise the Middle, Cut the Bottom

leadership capital

leadership capital

As a Dog Returneth... (From the Archives)

As a Dog Returneth... (From the Archives)

The 4 Pillars of the Blue Collar Call Center

The 4 Pillars of the Blue Collar Call Center

Star Wars: Jedi Knight: Jedi Academy: Part VI

Star Wars: Jedi Knight: Jedi Academy: Part VI

Star Wars: Jedi Knight: Jedi Academy: Episode V

Star Wars: Jedi Knight: Jedi Academy: Episode V

Star Wars: Jedi Knight: Jedi Academy: Part Four

Star Wars: Jedi Knight: Jedi Academy: Part Four

Star Wars: Jedi Knight: Jedi Academy: Part 3

Star Wars: Jedi Knight: Jedi Academy: Part 3

Star Wars: Jedi Knight: Jedi Academy: Part 2

Star Wars: Jedi Knight: Jedi Academy: Part 2

Star Wars: Jedi Knight: Jedi Academy: Part One

Star Wars: Jedi Knight: Jedi Academy: Part One

Satisfaction and Productivity

Satisfaction and Productivity

Empowering Customer Service Teams #customerservice #customerexperience

Empowering Customer Service Teams #customerservice #customerexperience

Are Your Companys Core Values Just Lip Service? #customerservice #customerexperience

Are Your Companys Core Values Just Lip Service? #customerservice #customerexperience

Thoughts on Black Friday

Thoughts on Black Friday

The Key to Customer Loyalty

The Key to Customer Loyalty

Overcoming Brown Friday

Overcoming Brown Friday

From the Archives: ✨Magic Words🧙

From the Archives: ✨Magic Words🧙

Content Farming Vampire Survivors Part 2

Content Farming Vampire Survivors Part 2

outsourcing of non core tasks

outsourcing of non core tasks

treat your employees like gold

treat your employees like gold

Measure Outcomes, Not Output #customerservice

Measure Outcomes, Not Output #customerservice

Convenience for me, not for thee #customerservice

Convenience for me, not for thee #customerservice