Reflective Listening | Online Call Center Soft Skills Part 35 BenchmarkPortal 9,9 тыс. подписчиков Скачать
CallTalk Caramel 22: Practice on AI, not Humans: How AI-Powered Simulations Empowers Your Agents. Скачать
Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed Скачать
CALLTALK #166: Getting the Most out of AI & Automation for Quality Assurance in Contact Centers Скачать
CallTalk Caramel 20: Getting the Most out of AI & Automation for Quality Assurance in Call Centers Скачать
CallTalk #164: Everything You Wanted to Know About AI and Contact Centers, But Were Afraid to Ask Скачать
CallTalk #163: Hiring CSRs: Latest on Security Screening and Drug Testing | Guest: Christine Cunneen Скачать
CallTalk Caramel 18: Everything You Wanted to Know About AI & Contact Centers But Were Afraid to Ask Скачать
CallTalk™ Caramel #17: Future of Hiring: Innovative Approaches for Recruiting & Retaining Top Agents Скачать
CALLTALK #159: How Great Frontline Support Creates Great Agents - "How To" Tips | Guest: Mark Brody Скачать
CallTalk™ Caramel #13: Mindfulness Experience: Moving from Toxic to Terrific | Guest: Keith Fiveson Скачать
CallTalk™ Caramel #12: When YOU Need the Coaching Agents and Managers Need Coaches to Succeed Скачать
Do and Don’t Phrases for Contact Center Agents | Online Call Center Agent Soft Skills Part 25 Скачать
CallTalk™ Caramel #10: Service Level Solutions: Stories of Success with Targeted Process Improvement Скачать
CallTalk™ Caramel #7: Leveraging Workforce Management Best Practices to Optimize Your Contact Center Скачать
#149 CALLTALK: Leveraging Workforce Management Best Practices to Optimize Contact Center Efficiency Скачать
5 Common Mistakes Agents Make & How to Avoid Them | Online Call Center Agent Soft Skills Part 12 Скачать
#140 CALLTALK: Customer Experience & Your Company’s Human Brand in 2020 | Guest: Craig Binkley Скачать
Work At Home Agents: The New Normal in a Pandemic (COVID-19) Era | Online Call Center Agent Training Скачать
#138 CALLTALK: How A.I. is Transforming Contact Centers & Saving You Money | Guest: Tim McLain Скачать
#119 CallTalk: Fair Trade Outsourcing: Sustainable, Ethical and Profitable | Guest: Mike Dershowitz Скачать
#123 CallTalk: Workforce Management: New Insights From a Seasoned Veteran | Guest: Rick Seeley Скачать
#124 CallTalk: Turning Your Contact Center into a Profit Center by Leveraging Chat Guest Mr. Medrano Скачать
#129 CallTalk: Contact Center Associations-Leveraging Information & Networking-Guest Stuart Discount Скачать
