Канал: Proto Partners - Customer Experience and Service Design Agency

Is customer acquisition always the right thing?

Is customer acquisition always the right thing?

Why do Customers Need to be in Control

Why do Customers Need to be in Control

What is customer lifetime value?

What is customer lifetime value?

What is the growth driver wheel

What is the growth driver wheel

Understanding the pressure to grow

Understanding the pressure to grow

Understand what a completed CX strategy looks like

Understand what a completed CX strategy looks like

How do you assess your CX maturity

How do you assess your CX maturity

Best customer research methods

Best customer research methods

What is the Key Moment of Truth

What is the Key Moment of Truth

Why focus groups are not effective for service-design

Why focus groups are not effective for service-design

Understanding customer expectations to drive growth

Understanding customer expectations to drive growth

Are quick wins transforming your business?

Are quick wins transforming your business?

How do you solve ambitious objectives?

How do you solve ambitious objectives?

Why are companies obsessed with reporting metrics?

Why are companies obsessed with reporting metrics?

Acquisition Focus vs Retention Focus

Acquisition Focus vs Retention Focus

How to tackle negative feedback head on

How to tackle negative feedback head on

Solving problems in a complex world

Solving problems in a complex world

How to Conduct Effective Qualitative Research

How to Conduct Effective Qualitative Research

Create better memories, not better experiences

Create better memories, not better experiences

Uncover What's Most Important to your customers

Uncover What's Most Important to your customers

Show, don't tell your customers that you're customer-centric organisations

Show, don't tell your customers that you're customer-centric organisations

Make your customer's life easy

Make your customer's life easy

CX isn't making promises, it's keeping them

CX isn't making promises, it's keeping them

How to Look for Real Customer Insights

How to Look for Real Customer Insights

Why Capturing Customer Feedback is not Enough

Why Capturing Customer Feedback is not Enough

What’s the most important journey for your customers

What’s the most important journey for your customers

The Difference between Transactional and Relational NPS

The Difference between Transactional and Relational NPS

Why are Customer Experience Principles so Valuable?

Why are Customer Experience Principles so Valuable?

Siloed Department vs Customer Led

Siloed Department vs Customer Led

The Value of Keeping Promises to Customers

The Value of Keeping Promises to Customers

Is there enough customer truth in organisations?

Is there enough customer truth in organisations?

CX is a journey not a destination

CX is a journey not a destination

Why Customer Satisfaction Scores Don’t give you the Whole Picture

Why Customer Satisfaction Scores Don’t give you the Whole Picture

Why Customer Information is not Enough

Why Customer Information is not Enough

Insights before Technology

Insights before Technology

Why Market Research is Falling Short

Why Market Research is Falling Short

Using Value Propositions to Drive Real Change

Using Value Propositions to Drive Real Change

Is Customer Delight the Wrong Strategy?

Is Customer Delight the Wrong Strategy?

Are you using research to validate a hunch?

Are you using research to validate a hunch?

Product Led Growth vs Offer Led Growth

Product Led Growth vs Offer Led Growth

Difference between Customer Service and Customer Experience

Difference between Customer Service and Customer Experience

Why do organisations benchmark their services?

Why do organisations benchmark their services?

Are you solving the Wrong Problems for Customers?

Are you solving the Wrong Problems for Customers?

Why don't we like personas?

Why don't we like personas?

What’s Going Wrong with Customer Interviews

What’s Going Wrong with Customer Interviews

Siloed Department vs Customer Led

Siloed Department vs Customer Led

Is being Product-Led letting you down

Is being Product-Led letting you down

Why CEX Platforms are only 20% of the Story

Why CEX Platforms are only 20% of the Story

Market Research isn’t the answer to Complex Questions

Market Research isn’t the answer to Complex Questions

Do Lengthy Online Customer Surveys work?

Do Lengthy Online Customer Surveys work?

Companies are Overwhelmed with Data but have little Customer Insight

Companies are Overwhelmed with Data but have little Customer Insight

Are most Businesses Necessarily Customer Centric

Are most Businesses Necessarily Customer Centric

The big move from Customer Service to Customer Experience

The big move from Customer Service to Customer Experience

Where are the companies going wrong with customer feedback?

Where are the companies going wrong with customer feedback?

Does achieving ambitious goals require a unique methodology

Does achieving ambitious goals require a unique methodology

Why aren't we a big fan of Process Mapping?

Why aren't we a big fan of Process Mapping?