Канал: Uniphore Technologies

U-Capture Introductory Video

U-Capture Introductory Video

Unlocking AI Potential: How CIOs Can Lead Enterprise AI Transformation

Unlocking AI Potential: How CIOs Can Lead Enterprise AI Transformation

Shannon Strahan from State Collection Service Shares How She Uses Uniphore's U-Self Serve

Shannon Strahan from State Collection Service Shares How She Uses Uniphore's U-Self Serve

Uniphore U-Capture: AI-Ready Enterprise Call and Screen Recording Solution

Uniphore U-Capture: AI-Ready Enterprise Call and Screen Recording Solution

Uniphore - There's no AI like it

Uniphore - There's no AI like it

First-Hand Look at the New AI Innovations From Uniphore

First-Hand Look at the New AI Innovations From Uniphore

Transforming Sales Conversations: Nestlé Purina Pet Care's Journey with Uniphore

Transforming Sales Conversations: Nestlé Purina Pet Care's Journey with Uniphore

How to Sell Virtually - Susie Mathieson & Keith Rozelle - B2B EQ - Episode # 34

How to Sell Virtually - Susie Mathieson & Keith Rozelle - B2B EQ - Episode # 34

Keeping Your Team Close To Clients - Linda Marcum - B2B EQ - Episode # 33

Keeping Your Team Close To Clients - Linda Marcum - B2B EQ - Episode # 33

Sales Is The Transfer Of Enthusiasm - John Barrows - B2B EQ - Episode # 32

Sales Is The Transfer Of Enthusiasm - John Barrows - B2B EQ - Episode # 32

Selling Isn’t Rocket Science - Marcus Chan - B2B EQ - Episode # 31

Selling Isn’t Rocket Science - Marcus Chan - B2B EQ - Episode # 31

It’s About The People - Diana Deibel - Conversations That Matter - Episode # 68

It’s About The People - Diana Deibel - Conversations That Matter - Episode # 68

Shaping The Future Of Uniphore Podcasts

Shaping The Future Of Uniphore Podcasts

Selling Through Change - Simon Ninan - B2B EQ - Episode # 30

Selling Through Change - Simon Ninan - B2B EQ - Episode # 30

Start With The Problem - John Ward- Conversations That Matter - Episode # 67

Start With The Problem - John Ward- Conversations That Matter - Episode # 67

Driving Customer Care Forward - Jeff Newman - Conversations That Matter - Episode # 63

Driving Customer Care Forward - Jeff Newman - Conversations That Matter - Episode # 63

Agent Enablement Before Automation - Matt Dickson - Conversations That Matter - Episode # 65

Agent Enablement Before Automation - Matt Dickson - Conversations That Matter - Episode # 65

Understanding Your Customer’s Journey - Suzanne Knight - Conversations That Matter - Episode # 66

Understanding Your Customer’s Journey - Suzanne Knight - Conversations That Matter - Episode # 66

Building Confidence In Buyers With Past Guests - B2B EQ - Episode # 29

Building Confidence In Buyers With Past Guests - B2B EQ - Episode # 29

Enabling Your Sellers Effectively - Kasey Stinson - B2B EQ - Episode # 28

Enabling Your Sellers Effectively - Kasey Stinson - B2B EQ - Episode # 28

Telling The Story Of Customer Experience - Martijn Franssen - Conversations That Matter - Ep# 64

Telling The Story Of Customer Experience - Martijn Franssen - Conversations That Matter - Ep# 64

Rebuilding Sales As A Profession Of Service - Leff Bonney - B2B EQ - Episode # 27

Rebuilding Sales As A Profession Of Service - Leff Bonney - B2B EQ - Episode # 27

Understanding Who You’re Selling To - Cliff Simon - B2B EQ - Episode # 26

Understanding Who You’re Selling To - Cliff Simon - B2B EQ - Episode # 26

It’s About Human Connection - Lauren Bailey - B2B EQ - Episode # 25

It’s About Human Connection - Lauren Bailey - B2B EQ - Episode # 25

Cooking Up Recipes For Sales Success

Cooking Up Recipes For Sales Success

Elevating The Role Of Revenue Operations - Rosalyn Santa Elena - B2B EQ - Episode # 23

Elevating The Role Of Revenue Operations - Rosalyn Santa Elena - B2B EQ - Episode # 23

Sales Is Service - Todd Caponi - B2B EQ - Episode # 22

Sales Is Service - Todd Caponi - B2B EQ - Episode # 22

Building Out Your Brand Narrative - Morgan J Ingram - B2B EQ - Episode # 21

Avoiding The Pitfall Of Toxic Empathy - Garin Hess - B2B EQ - Episode # 20

Avoiding The Pitfall Of Toxic Empathy - Garin Hess - B2B EQ - Episode # 20

Finding Your Motivations To Move Deals Forward - Donald C Kelly - B2B EQ - Episode # 19

Finding Your Motivations To Move Deals Forward - Donald C Kelly - B2B EQ - Episode # 19

Engaging Customers With Conversational AI - Alex Misiaszek - Conversations That Matter - Ep # 62

Engaging Customers With Conversational AI - Alex Misiaszek - Conversations That Matter - Ep # 62

Conversation Intelligence Drives Better CX at Scale, Study Finds

Conversation Intelligence Drives Better CX at Scale, Study Finds

Framework Over Fragment - Bill Hawks - Conversations That Matter - Episode # 61

Framework Over Fragment - Bill Hawks - Conversations That Matter - Episode # 61

Working As A Team With Your Prospects - Ashley Zagst - B2B EQ - Episode #18

Working As A Team With Your Prospects - Ashley Zagst - B2B EQ - Episode #18

Creating Innovative Mobile Experiences - Jose Quesada - Conversations That Matter - Episode #60

Creating Innovative Mobile Experiences - Jose Quesada - Conversations That Matter - Episode #60

Distinguishing Buyer Outcomes From Intentions - Cassandra Anderson - B2B EQ - Episode #17

Distinguishing Buyer Outcomes From Intentions - Cassandra Anderson - B2B EQ - Episode #17

Learning To Listen - Debra Senra - B2B EQ - Episode #16

Learning To Listen - Debra Senra - B2B EQ - Episode #16

Vanilla Doesn’t Work - Stephanie Benavidez - B2B EQ - Episode #15

Vanilla Doesn’t Work - Stephanie Benavidez - B2B EQ - Episode #15

Designing Through The Lens Of Your Customer - David Vader - Conversations That Matter - Episode #58

Designing Through The Lens Of Your Customer - David Vader - Conversations That Matter - Episode #58

Perspective Matters - Kevin Kowalick - B2B EQ - Episode #14

Perspective Matters - Kevin Kowalick - B2B EQ - Episode #14

Focusing Conversation Design On CX - Ben Hazel - Conversations That Matter - Episode #57

Focusing Conversation Design On CX - Ben Hazel - Conversations That Matter - Episode #57

Earning The Right To Ask Questions - Richard Harris - B2B EQ - Episode #13

Earning The Right To Ask Questions - Richard Harris - B2B EQ - Episode #13

Everybody Works In Sales - Niraj Kapur - B2B EQ - Episode #12

Everybody Works In Sales - Niraj Kapur - B2B EQ - Episode #12

Creating Communities for Conversation Designers - Barend Jungerius - Conversations That Matter Ep 56

Creating Communities for Conversation Designers - Barend Jungerius - Conversations That Matter Ep 56

Bringing A Jolt! Of Energy To Sales - Larry Long Jr. - B2B EQ - Episode #11

Bringing A Jolt! Of Energy To Sales - Larry Long Jr. - B2B EQ - Episode #11

Moving Sales from recordings to insights at DuploCloud | Q for Sales

Moving Sales from recordings to insights at DuploCloud | Q for Sales

The Dangers Of Doubling Down On Value - Brent Adamson - B2B EQ - Episode #10

The Dangers Of Doubling Down On Value - Brent Adamson - B2B EQ - Episode #10

It’s Not About The Weather - Brady Johnson - B2B EQ - Episode #9

It’s Not About The Weather - Brady Johnson - B2B EQ - Episode #9

Knowing How To Test Your Product - Kayla Orozco - Conversations That Matter - Episode # 55

Knowing How To Test Your Product - Kayla Orozco - Conversations That Matter - Episode # 55

Creating More Meaningful Messaging - Matt Green - B2B EQ - Episode #8

Creating More Meaningful Messaging - Matt Green - B2B EQ - Episode #8

Designing Effective Chatbots - Rachel Whitehorn - Conversations That Matter - Episode #54

Designing Effective Chatbots - Rachel Whitehorn - Conversations That Matter - Episode #54

Understanding What The Customer Needs - Vincent Deschamps - B2B EQ - Episode #7

Understanding What The Customer Needs - Vincent Deschamps - B2B EQ - Episode #7

The Role Of Conversational AI In The Enterprise - Dan Miller - Conversations That Matter - Ep #53

The Role Of Conversational AI In The Enterprise - Dan Miller - Conversations That Matter - Ep #53

Having Genuine Conversations - Joe Venuti - B2B EQ - Episode #6

Having Genuine Conversations - Joe Venuti - B2B EQ - Episode #6

International Women's Day - Lisa Lambert & Umesh Sachdev - Conversations That Matter - Episode #52

International Women's Day - Lisa Lambert & Umesh Sachdev - Conversations That Matter - Episode #52

Remixing Your Sales Strategy - Paula White - B2B EQ - Episode #5

Remixing Your Sales Strategy - Paula White - B2B EQ - Episode #5

Using Video Based Platforms To Communicate More Clearly - Ethan Beute - B2B EQ - Episode #4

Using Video Based Platforms To Communicate More Clearly - Ethan Beute - B2B EQ - Episode #4

Back To Basics - Jason Hubbard - B2B EQ - Episode #3

Back To Basics - Jason Hubbard - B2B EQ - Episode #3

3 Tips on How Conversational AI Can Bring Business Value to Your Contact Center

3 Tips on How Conversational AI Can Bring Business Value to Your Contact Center

Understanding The Problem - Casey Cheshire - B2B EQ - Episode #2

Understanding The Problem - Casey Cheshire - B2B EQ - Episode #2

Uniphore Acquires France-based Hexagone

Uniphore Acquires France-based Hexagone

Adding Behavioral Science to the Uniphore X Platform

Adding Behavioral Science to the Uniphore X Platform

The Importance Of Listening - Christopher Varites - B2B EQ - Episode #1

The Importance Of Listening - Christopher Varites - B2B EQ - Episode #1

Uniphore Acquires UK-Based Red Box

Uniphore Acquires UK-Based Red Box

Uniphore Acquires UK-Based Red Box

Uniphore Acquires UK-Based Red Box

A Conversational AI RoadMap to Proactively Drive Revenue Growth

A Conversational AI RoadMap to Proactively Drive Revenue Growth

Leading with Emotional Intelligence

Leading with Emotional Intelligence

Uniphore's U Suite

Uniphore's U Suite

The Four Domains of Emotional Intelligence

The Four Domains of Emotional Intelligence

What is Emotional Intelligence and Why is it So Important?

What is Emotional Intelligence and Why is it So Important?

Sales Pros We Are Coming to Chicago!

Sales Pros We Are Coming to Chicago!

Episode 2: Call Center Crimes - Buried Alive In the Knowledge Base

Episode 2: Call Center Crimes - Buried Alive In the Knowledge Base

Episode 4 - Call Center Crimes: Human Punching Bag

Episode 4 - Call Center Crimes: Human Punching Bag

Episode 3: Call Center Crimes - AHT vs Empathy

Episode 3: Call Center Crimes - AHT vs Empathy

Episode 1: Call Center Crimes - If Silence Could Kill

Episode 1: Call Center Crimes - If Silence Could Kill

Internal Roadblocks to Implementing AI in the Contact Center

Internal Roadblocks to Implementing AI in the Contact Center

World CX Day - CX Drives Success

World CX Day - CX Drives Success

U-Self-Serve - Conversational Self Service Across Voice and Digital Channels

U-Self-Serve - Conversational Self Service Across Voice and Digital Channels

U-Assist - An Intelligent Agent Guidance Solution

U-Assist - An Intelligent Agent Guidance Solution

Legacy Contact Center Tools & Processes Ain't Going to Get it Done Here

Legacy Contact Center Tools & Processes Ain't Going to Get it Done Here

Is AI getting rid of the contact center agent's job?

Is AI getting rid of the contact center agent's job?

Driving Business Outcomes with Emotional Intelligence

Driving Business Outcomes with Emotional Intelligence

Is There a Lack of Emotional Intelligence in Sales Professionals?

Is There a Lack of Emotional Intelligence in Sales Professionals?

AI helps Contact Center Agents says Scott Baker, Opus Research

AI helps Contact Center Agents says Scott Baker, Opus Research

U-Analyze Product Overview

U-Analyze Product Overview

Mission-Driven CX with Nate Brown, Officium Labs

Mission-Driven CX with Nate Brown, Officium Labs

Meet Q for Sales by Uniphore

Meet Q for Sales by Uniphore

Do you have a purpose or do you just sell stuff?

Do you have a purpose or do you just sell stuff?

Conversations are about to be 2.5 billion times better with Uniphore

Conversations are about to be 2.5 billion times better with Uniphore

Inside AI EP 05 - What is Multimodal Understanding

Inside AI EP 05 - What is Multimodal Understanding

Inside AI - Ep 03 - Conversational AI

Inside AI - Ep 03 - Conversational AI

Inside AI - Ep 01 - Why is AI harder than we think

Inside AI - Ep 01 - Why is AI harder than we think

Inside AI - Ep 02 - Conversational Automation

Inside AI - Ep 02 - Conversational Automation

Uniphore Unite - Become a Partner

Uniphore Unite - Become a Partner

CX Day

CX Day

Uniphore to Acquire Jacada

Uniphore to Acquire Jacada

Using People & Technology to Build Trust

Using People & Technology to Build Trust

Zooming In and Out in a Contact Center w/ Heather Arthur

Zooming In and Out in a Contact Center w/ Heather Arthur

Day in the Life of a Contact Center Leader - Eric Scipio Del Campo

Day in the Life of a Contact Center Leader - Eric Scipio Del Campo

Uniphore partners with Cisco

Uniphore partners with Cisco

Conversations that Matter with Jeff Toister, The Guaranteed Customer Experience

Conversations that Matter with Jeff Toister, The Guaranteed Customer Experience

Uniphore Raises $140 Million in Series D Funding

Uniphore Raises $140 Million in Series D Funding

CNBC TV18 StartUp Street - Uniphore's Series D Funding

CNBC TV18 StartUp Street - Uniphore's Series D Funding

The Future of AI with IDC's Hayley Sutherland

The Future of AI with IDC's Hayley Sutherland

The Benefits of Automation with Tanvir Khan, NTT DATA

The Benefits of Automation with Tanvir Khan, NTT DATA

International Women's Day 2021: Choose to Challenge

International Women's Day 2021: Choose to Challenge

The Importance of Mission-Driven CX with Nate Brown

The Importance of Mission-Driven CX with Nate Brown

How Contact Centers Have Adapted to the WFH Environment

How Contact Centers Have Adapted to the WFH Environment

AI is not replacing humans - John Chambers

AI is not replacing humans - John Chambers

IOT, Voice and Conversational AI - John Chambers

IOT, Voice and Conversational AI - John Chambers

Automation Will Allow Agents to Generate Revenue for Brands - Andrea Ayers

Automation Will Allow Agents to Generate Revenue for Brands - Andrea Ayers

Uniphore Customer Insights: Firstsource

Uniphore Customer Insights: Firstsource

Uniphore Customer Insights: PNB MetLife

Uniphore Customer Insights: PNB MetLife

Uniphore Customer Insights: WNS Global Services

Uniphore Customer Insights: WNS Global Services

Agent Co-Pilot: U-Assist from Uniphore

Agent Co-Pilot: U-Assist from Uniphore

How is AI Going to Impact Leadership?

How is AI Going to Impact Leadership?

Different Definitions of Leadership with Jacob Morgan

Different Definitions of Leadership with Jacob Morgan

Rapid Fire with Jacob Morgan, author of The Future Leader

Rapid Fire with Jacob Morgan, author of The Future Leader

The Future Leader - A Conversation with Jacob Morgan

The Future Leader - A Conversation with Jacob Morgan

The Future Leader - A Conversation with Jacob Morgan

The Future Leader - A Conversation with Jacob Morgan

Automation is the future of the contact center

Automation is the future of the contact center

Are agents given time to answer the difficult questions?

Are agents given time to answer the difficult questions?

More Insights About the Call Without Burdening the Agents

More Insights About the Call Without Burdening the Agents

Facebook acquires Kustomer - How it impacts the contact center industry

Facebook acquires Kustomer - How it impacts the contact center industry

LinkedIn Live: Outlook for CX in 2021

LinkedIn Live: Outlook for CX in 2021

Contact center silo will come closer to CRMs

Contact center silo will come closer to CRMs

Cloud, AI and Automation will be the Key Focus

Cloud, AI and Automation will be the Key Focus

Your Call Center Agents Are Your Most Important Hire

Your Call Center Agents Are Your Most Important Hire

Find a Blend of Human Agents and AI

Find a Blend of Human Agents and AI

Endure or Switch - Consumers Have an Easy Decision

Endure or Switch - Consumers Have an Easy Decision

Call Centers are the Lifeline of Consumers Seeking Support

Call Centers are the Lifeline of Consumers Seeking Support

Consumer Want a Great Experience - Their Problem Solved

Consumer Want a Great Experience - Their Problem Solved

The Call Center Experience as a White-Glove Experience

The Call Center Experience as a White-Glove Experience

Uniphore's 2021 Contact Center Predictions Part I Replay

Uniphore's 2021 Contact Center Predictions Part I Replay

Challenging the Status Quo for 2021 Contact Center Predictions

Challenging the Status Quo for 2021 Contact Center Predictions

What is going to happen to contact centers in 2021?

What is going to happen to contact centers in 2021?

Today is Giving Tuesday

Today is Giving Tuesday

On Hold...Never Again.

On Hold...Never Again.

Responsible AI for Social Empowerment (RAISE 2020) Virtual Summit

Responsible AI for Social Empowerment (RAISE 2020) Virtual Summit

What is Customer Experience by Shep Hyken

What is Customer Experience by Shep Hyken

Is AI Replacing Human Jobs?

Is AI Replacing Human Jobs?

Don't Forget the Human Touch

Don't Forget the Human Touch

Episode 8: AI, Automation and the Art of Being Human in the Insurance Industry

Episode 8: AI, Automation and the Art of Being Human in the Insurance Industry

The best leaders build belief by telling stories

The best leaders build belief by telling stories

Episode 7: Leading with Noble Purpose with Lisa McLeod

Episode 7: Leading with Noble Purpose with Lisa McLeod

Episode 5: Humanizing the Customer Experience: Recipes for Customer Success (Part 2)

Episode 5: Humanizing the Customer Experience: Recipes for Customer Success (Part 2)

How to Hire the Best People For Your Company

How to Hire the Best People For Your Company

Sitel Heroes - Thank You to the Frontline Agents & Their Families

Sitel Heroes - Thank You to the Frontline Agents & Their Families

Episode 6: Building the BPO of the Future with Mike Small, CEO of Sitel Americas

Episode 6: Building the BPO of the Future with Mike Small, CEO of Sitel Americas

The Power of Customer Experience (CX) is in the Front Office

The Power of Customer Experience (CX) is in the Front Office

Episode 4: Humanizing the Customer Experience with Shep Hyken - Part 1

Episode 4: Humanizing the Customer Experience with Shep Hyken - Part 1

How do you train your contact center agents?

How do you train your contact center agents?

What Technology Do Contact Centers Need to Focus on?

What Technology Do Contact Centers Need to Focus on?

Episode 3 - Customer Service: The Future of Work is Now

Episode 3 - Customer Service: The Future of Work is Now

FE Credit Leverages Uniphore's Conversational Service Automation Platform for Full Agent Visibility

FE Credit Leverages Uniphore's Conversational Service Automation Platform for Full Agent Visibility

Episode 2: Technology or Humanity? Why Not Both?

Episode 2: Technology or Humanity? Why Not Both?

The Culture Starts with the Customer Experience Mission

The Culture Starts with the Customer Experience Mission

Join Conversations20! JAPAC Webinar with Ravi Saraogi, Co-Founder of Uniphore

Join Conversations20! JAPAC Webinar with Ravi Saraogi, Co-Founder of Uniphore

AI is Your Respect Delivery Machine

AI is Your Respect Delivery Machine

Episode 1: Finding your Three Blocks Long with Customer Experience Expert Jeanne Bliss

Episode 1: Finding your Three Blocks Long with Customer Experience Expert Jeanne Bliss

Conversations that Matter, a Podcast from Uniphore, for Contact Center Professionals

Conversations that Matter, a Podcast from Uniphore, for Contact Center Professionals

Conversation at Uniphore: Parents on Lockdown

Conversation at Uniphore: Parents on Lockdown

Conversational Service Automation from Uniphore

Conversational Service Automation from Uniphore

Your Mental Health is Important

Your Mental Health is Important

Time for a short break. #WorldMeditationDay

Time for a short break. #WorldMeditationDay

Uniphore - The Power of Voice

Uniphore - The Power of Voice

Uniphore Office Grand Opening Palo Alto, California December 6, 2019

Uniphore Office Grand Opening Palo Alto, California December 6, 2019

A thank you note by Ravi Saraogi, Co-founder, President – APAC of Uniphore at #CALSNewDelhi

A thank you note by Ravi Saraogi, Co-founder, President – APAC of Uniphore at #CALSNewDelhi

Welcome note by Umesh Sachdev, Umesh Sachdev, Co-founder and CEO of Uniphore at CALSNewDelhi

Welcome note by Umesh Sachdev, Umesh Sachdev, Co-founder and CEO of Uniphore at CALSNewDelhi

Market Research Report on CX: Bridging the artificial reality by Pranay Anand at #CALSNewDelhi

Market Research Report on CX: Bridging the artificial reality by Pranay Anand at #CALSNewDelhi

#CALSNewDelhi: Leslie D'Monte with CEOs discussing the 'Impact of conversational AI on Enterprises'.

#CALSNewDelhi: Leslie D'Monte with CEOs discussing the 'Impact of conversational AI on Enterprises'.

John Chambers unveils his book, 'Connecting The Dots' in the Indian Market at #CALSNewDelhi

John Chambers unveils his book, 'Connecting The Dots' in the Indian Market at #CALSNewDelhi

CALSNewDelhi: John Chambers & Umesh Sachdev in conversation with Sukumar Ranganathan, Editor HT

CALSNewDelhi: John Chambers & Umesh Sachdev in conversation with Sukumar Ranganathan, Editor HT

ET Now (Startup Central): Umesh Sachdev in Conversation with Nayantara Rai

ET Now (Startup Central): Umesh Sachdev in Conversation with Nayantara Rai

Keynote on Why Conversational AI is the Future of Customer Experience

Keynote on Why Conversational AI is the Future of Customer Experience

Umesh Sachdev on the Role of Conversational Analytics in adding Business Value

Umesh Sachdev on the Role of Conversational Analytics in adding Business Value

John Chambers on Customer Experience and Uniphore's Products

John Chambers on Customer Experience and Uniphore's Products

John Chambers on Investing in Uniphore

John Chambers on Investing in Uniphore

Umesh Sachdev Unleashing the Power of Speech with AI

Umesh Sachdev Unleashing the Power of Speech with AI

Speech Analytics for Enhancing CX in Insurance

Speech Analytics for Enhancing CX in Insurance

Entrepreneur India 35 under 35 - Umesh Sachdev Shares His Views on Startups in India

Entrepreneur India 35 under 35 - Umesh Sachdev Shares His Views on Startups in India

Speech Analytics for Enhancing CX in Banking and Financial Services

Speech Analytics for Enhancing CX in Banking and Financial Services

Virtual Assistants - The technology that is disrupting Customer Service in the BFSI sector

Virtual Assistants - The technology that is disrupting Customer Service in the BFSI sector

How to Deploy Speech Analytics for Enhancing Customer Experience

How to Deploy Speech Analytics for Enhancing Customer Experience

John Chambers and Umesh Sachdev speak to Shereen Bhan from CNBC-TV18 at #GES2017

John Chambers and Umesh Sachdev speak to Shereen Bhan from CNBC-TV18 at #GES2017

auMina - Speech Analytics for Better Business Outcomes Through Actionable Insights

auMina - Speech Analytics for Better Business Outcomes Through Actionable Insights

How Speech Analytics Helps Serve Customers Better

How Speech Analytics Helps Serve Customers Better

Increase Revenue by Boosting Collection Efforts: Speech Analytics to the Rescue New

Increase Revenue by Boosting Collection Efforts: Speech Analytics to the Rescue New