Канал: Making the Fan

Use the Science of Anticipation to Blow Customers' Minds

Use the Science of Anticipation to Blow Customers' Minds

The Secret Strategy Disney Uses to Create Fans

The Secret Strategy Disney Uses to Create Fans

The Science of Anticipation and why our brains need transitions to really enjoy something

The Science of Anticipation and why our brains need transitions to really enjoy something

The employee experience isn't all that different from the customer's journey

The employee experience isn't all that different from the customer's journey

Never Lose an Employee Again: The Simple Path to Remarkable Retention w/ Joey Coleman

Never Lose an Employee Again: The Simple Path to Remarkable Retention w/ Joey Coleman

Extreme Sacrifices People Make to Work in Sports

Extreme Sacrifices People Make to Work in Sports

Keeping Talented Women in Athletics

Keeping Talented Women in Athletics

VR to enhance watching live

VR to enhance watching live

People won't change if the grass is only slightly greener.

People won't change if the grass is only slightly greener.

Radioactivity Ring of Coaches

Radioactivity Ring of Coaches

Driving Change through AR, VR and Human-Centered Design w/ Steven King

Driving Change through AR, VR and Human-Centered Design w/ Steven King

Are you a good leader?

Are you a good leader?

The Best Leader is a Mentor Manager

The Best Leader is a Mentor Manager

Measuring Burnout and Workaholism in College Athletics w/ Matt Huml

Measuring Burnout and Workaholism in College Athletics w/ Matt Huml

3 Questions Every New Leader Should Ask

3 Questions Every New Leader Should Ask

How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver

How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver

Influencing the Guest Experience from the Frontlines w/ Vanessa Ward

Influencing the Guest Experience from the Frontlines w/ Vanessa Ward

Developing Personal Brands to Build Bigger Communities w/ Preston McClellan

Developing Personal Brands to Build Bigger Communities w/ Preston McClellan

Why Disney's rides just FEEL more fun #shorts

Why Disney's rides just FEEL more fun #shorts

Why Portals are Magical

Why Portals are Magical

What we think we can't understand, we can...

What we think we can't understand, we can...

Storytelling and the Science of Cool (Part 2) w/ Troy Campbell

Storytelling and the Science of Cool (Part 2) w/ Troy Campbell

Nike Ads Are Easy To Make (Sometimes)

Nike Ads Are Easy To Make (Sometimes)

Ask Your Customers Better Questions for Better Results #shorts

Ask Your Customers Better Questions for Better Results #shorts

Storytelling and the Science of Cool (Part 1) w/ Troy Campbell

Storytelling and the Science of Cool (Part 1) w/ Troy Campbell

Discovering the STORY Behind Superfandom w/ Brittany Hodak

Discovering the STORY Behind Superfandom w/ Brittany Hodak

Host Over Hero | Gina Bianchini

Host Over Hero | Gina Bianchini

Purpose and Community | Gina Bianchini

Purpose and Community | Gina Bianchini

Keys to Purpose | Gina Bianchini

Keys to Purpose | Gina Bianchini

Finding Purpose and Building Community w/ Gina Bianchini

Finding Purpose and Building Community w/ Gina Bianchini

Secrets to Success in Customer Service and Company Culture w/ Dennis Snow

Secrets to Success in Customer Service and Company Culture w/ Dennis Snow

Building Greater Hospitality to the Ballpark w/ Eric Weisberg

Building Greater Hospitality to the Ballpark w/ Eric Weisberg

How to Intentionally Serve Your Premium Clients w/ Lisa Holladay

How to Intentionally Serve Your Premium Clients w/ Lisa Holladay

Communicating Change | Guido D'Elia

Communicating Change | Guido D'Elia

Cultivating Meaningful Conversations Through Social w/ Brooke Sellas

Cultivating Meaningful Conversations Through Social w/ Brooke Sellas

Inspiring Impactful Change w/ Guido D'Elia

Inspiring Impactful Change w/ Guido D'Elia

How to Incite Customer Loyalty and Increase Customer Retention w/ Ed Frame

How to Incite Customer Loyalty and Increase Customer Retention w/ Ed Frame

The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew

The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew

Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy

Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy

The Parallels of Rabid Fandom and Religions w/ Jodi Eichler-Levine

The Parallels of Rabid Fandom and Religions w/ Jodi Eichler-Levine

What Drives Customers to Buy w/ Katelyn Bourgoin

What Drives Customers to Buy w/ Katelyn Bourgoin

The 5 Key Elements Impacting Powerful Customer Experiences w/ Elizabeth Dixon

The 5 Key Elements Impacting Powerful Customer Experiences w/ Elizabeth Dixon

How the Savannah Bananas Create 'The Greatest Show Possible' w/ Jesse Cole

How the Savannah Bananas Create 'The Greatest Show Possible' w/ Jesse Cole

Creating a More Captivating Customer Service Training w/ David Millay and Katie Rudy

Creating a More Captivating Customer Service Training w/ David Millay and Katie Rudy

The Building Blocks of LEGO's Content & Fandom Strategy w/ James Gregson

The Building Blocks of LEGO's Content & Fandom Strategy w/ James Gregson

How to Become Customer-Centric vs. Customer-Focused w/ Annette Franz

How to Become Customer-Centric vs. Customer-Focused w/ Annette Franz

Driving Deeper Engagement Through Digital Activations (Part Two) w/ Nick Lawson

Driving Deeper Engagement Through Digital Activations (Part Two) w/ Nick Lawson

Driving Deeper Engagement Through Digital Activations (Part One) w/ Nick Lawson

Driving Deeper Engagement Through Digital Activations (Part One) w/ Nick Lawson

Aligning Strategy, Culture and Leadership w/ Len Perna

Aligning Strategy, Culture and Leadership w/ Len Perna

The Core Principles Driving Employee Motivation w/ Dr. Scott Rigby

The Core Principles Driving Employee Motivation w/ Dr. Scott Rigby

Harnessing the True Power of Community Christina Garnett

Harnessing the True Power of Community Christina Garnett

Forging a Non-Traditional Career Path w/ Paul Millerd

Forging a Non-Traditional Career Path w/ Paul Millerd

Storytelling and Personifying a Brand Voice w/ Amie Kiehn

Moving to a 32-Hour Work Week w/ Josh Foreman

Moving to a 32-Hour Work Week w/ Josh Foreman

Learning to Lead Like Amazon w/ John Rossman

Learning to Lead Like Amazon w/ John Rossman

The Best Lessons We Learned in 100 Podcasts w/ David Millay and Katie Rudy

The Best Lessons We Learned in 100 Podcasts w/ David Millay and Katie Rudy

Evoking Emotional Connections with Fans Through Content w/ Zhanee Anderson

Evoking Emotional Connections with Fans Through Content w/ Zhanee Anderson

Coaching to Success from the Boardroom to the Football Field w/ Joe Moglia

Coaching to Success from the Boardroom to the Football Field w/ Joe Moglia

Scott O'Neil on Celebrating Small Wins

Scott O'Neil on Celebrating Small Wins

Turning Ordinary Game Days Into Extraordinary Experiences w/ David Millay and Katie Rudy

Turning Ordinary Game Days Into Extraordinary Experiences w/ David Millay and Katie Rudy

College Leaders | Leveraging Real-Time Data to Enhance Fan Experiences w/ Paris Buchanan

College Leaders | Leveraging Real-Time Data to Enhance Fan Experiences w/ Paris Buchanan

The Basics for Better Brainstorms w/ David Millay and Katie Rudy

The Basics for Better Brainstorms w/ David Millay and Katie Rudy

How to Curb the Great Resignation in Your Organization

How to Curb the Great Resignation in Your Organization

How to Sell Experiences Over Tickets w/ Kathy Burrows

How to Sell Experiences Over Tickets w/ Kathy Burrows

Zoe Scaman on Fandoms

Zoe Scaman on Fandoms

Uncovering The 5 Languages of Appreciation in the Workplace w/ Dr. Paul White

Uncovering The 5 Languages of Appreciation in the Workplace w/ Dr. Paul White

Knowing Your Customers and Protecting Their Trust with Paula Courtney

Knowing Your Customers and Protecting Their Trust with Paula Courtney

Elevating the Voice of the Fan w/ Chief Fan Officer Shawn McIntosh

Elevating the Voice of the Fan w/ Chief Fan Officer Shawn McIntosh

College Leaders | Creating and Amplifying Your Unique Culture w/ Bryan Blair

College Leaders | Creating and Amplifying Your Unique Culture w/ Bryan Blair

Being Present, Authentic and Intentional w/ Scott O'Neil

Being Present, Authentic and Intentional w/ Scott O'Neil

College Leaders | Speaking The Fans' Love Language w/ Jamie Pollard

College Leaders | Speaking The Fans' Love Language w/ Jamie Pollard

College Leaders | Using Partnership to Build Community w/ Rhett Hobart

College Leaders | Using Partnership to Build Community w/ Rhett Hobart

College Leaders | Equip People to Launch People w/ Mitch Barnhart

College Leaders | Equip People to Launch People w/ Mitch Barnhart

Studying the Subconscious and Emotions of Fandom w/ Peter Sorckoff

Studying the Subconscious and Emotions of Fandom w/ Peter Sorckoff

College Leaders | The “Glocalization” of Sport and Immersive Fan Experiences w/ Rick Burton

College Leaders | The “Glocalization” of Sport and Immersive Fan Experiences w/ Rick Burton

Capitalizing on New Tech to Transform Fan Engagement w/ John Kosner

Capitalizing on New Tech to Transform Fan Engagement w/ John Kosner

College Leaders | Dreaming Big with DePaul’s DeWayne Peevy

College Leaders | Dreaming Big with DePaul’s DeWayne Peevy

The Athletics Department of the Future: Flip the Switch Live (Half-Baked Ideas Only)

The Athletics Department of the Future: Flip the Switch Live (Half-Baked Ideas Only)

High Speed, High Tech and High Growth with DRL President Rachel Jacobson

High Speed, High Tech and High Growth with DRL President Rachel Jacobson

Building Athlete Brands and Priming for NIL with Jim Cavale

Building Athlete Brands and Priming for NIL with Jim Cavale

Luka Garza: NIL & NFTs | Flip the Switch by EngageMint

Luka Garza: NIL & NFTs | Flip the Switch by EngageMint

Building & Sustaining a Culture of Service w/ Kevin Gober

Building & Sustaining a Culture of Service w/ Kevin Gober