Ep. 45: Scaling support in a growing business Ft. Bronte Coyne, Global Senior CX Manager at Unity Скачать
Ep. 44. How to influence the product roadmap in customer support. Ft. Shannon Johnson, Sprout Social Скачать
Episode 41: How Hotjar are representing customer support insights in their product feedback loop Скачать
Ep. 29: Setting up a multibrand customer support team (Feat. Fabrice Dowling, Head of Customer Care) Скачать
Ep. 27: How Otrium successfully changed BPO while scaling [Feat. Svitlana Gaunt, CX Operations Lead] Скачать
Ep.26: How to hire, onboard and retain a scaling remote team (Luis Pinto, Director of CX at Remote) Скачать
Ep.24: How to influence customer-centric change [Feat. Emma, Head of CX Analytics at ServiceNow] Скачать
Ep. 23 CX & climate change: The hidden cost of returns [Feat. Cornelia Konstantyner, Organic Basics] Скачать
How real-time prioritisation drives sales from support [Feat. Cornelia Brinkmann, Organic Basics] Скачать
Ep. 20: How Loom tackled customer contact rate while scaling to 10m users (Feat Lauren Cunningham) Скачать
Ep. 17: Customer Service Trends; Best practice tips for Zendesk users from Zendesk's Teresa Anania Скачать
Ep. 16: From 30% to 90% Customer Satisfaction by Taking a Holistic Approach to Customer Experience Скачать
The link between customer support and product management: Customer insights and career opportunities Скачать
14: Sham Aziz, Head of Customer Service at Selfridges on the pandemic's affect on customer service Скачать
How to do customer journey mapping, with Ed Deason, Director of Customer Service at Pret A Manger Скачать
![Episode 39: Centring customer care on education [feat. Matt Bell from Too Good To Go]](https://s2.save4k.org/pic/CAtIcxOMgOI/mqdefault.jpg)
![Ep. 27: How Otrium successfully changed BPO while scaling [Feat. Svitlana Gaunt, CX Operations Lead]](https://s2.save4k.org/pic/W_grO2sXtVc/mqdefault.jpg)
![Ep.24: How to influence customer-centric change [Feat. Emma, Head of CX Analytics at ServiceNow]](https://s2.save4k.org/pic/-eL5vLt8Gzs/mqdefault.jpg)
![Ep. 23 CX & climate change: The hidden cost of returns [Feat. Cornelia Konstantyner, Organic Basics]](https://s2.save4k.org/pic/vtiuX4G1LCU/mqdefault.jpg)
![How real-time prioritisation drives sales from support [Feat. Cornelia Brinkmann, Organic Basics]](https://s2.save4k.org/pic/NxmAOenpj1E/mqdefault.jpg)
