Канал: Steve Coscia

PPATEC Seminar - Customer Service Superiority

PPATEC Seminar - Customer Service Superiority

HVAC, People & The Great Outdoors

HVAC, People & The Great Outdoors

More Travel - Overland Expo East

More Travel - Overland Expo East

Customer Service Training System

Customer Service Training System

A Travel Gem - Gulfport, MS

A Travel Gem - Gulfport, MS

HVAC College Tour - 2024

HVAC College Tour - 2024

Road Story - Oklahoma

Road Story - Oklahoma

2024 College Tour - HVAC Workforce Development

2024 College Tour - HVAC Workforce Development

Meditation - Bossa Nova

Meditation - Bossa Nova

Follow Up Disciplines

Follow Up Disciplines

Having Lots In Common

Having Lots In Common

Customer Service Follow Up

Customer Service Follow Up

A Foggy Day

A Foggy Day

One For The Vine

One For The Vine

In The Dead Of Night

In The Dead Of Night

HVAC Service Paperwork Disciplines

HVAC Service Paperwork Disciplines

Fall Travel - HVAC Seminars

Fall Travel - HVAC Seminars

Glacier National Park & Idaho

Glacier National Park & Idaho

Travel Journal - Oregon Trail Part 2

Travel Journal - Oregon Trail Part 2

Travel Journal - Oregon Trail

Travel Journal - Oregon Trail

Travel Journal - Grosvenor Arch

Travel Journal - Grosvenor Arch

Travel Journal - June 2023

Travel Journal - June 2023

Travel Journal - Phoenix/California Client Fun

Travel Journal - Phoenix/California Client Fun

Zion NP - Travel Journal

Zion NP - Travel Journal

Travel Journal - Zion National Park

Travel Journal - Zion National Park

Travel Journal - St. Thomas Nevada

Travel Journal - St. Thomas Nevada

Travel Update - Southern California

Travel Update - Southern California

Council Rocks Near Dragoon Mountains - Arizona

Council Rocks Near Dragoon Mountains - Arizona

More Travel - It's About People

More Travel - It's About People

Travel Journal - Missouri, Oklahoma & Texas

Travel Journal - Missouri, Oklahoma & Texas

HVAC Customer Service Training In Indiana

HVAC Customer Service Training In Indiana

Indiana Travel & Half-Day Seminar

Indiana Travel & Half-Day Seminar

Risk, Adventure and Great Content

Risk, Adventure and Great Content

Manager's Meetings

Manager's Meetings

First Impressions & Two Foxes

First Impressions & Two Foxes

Spring Trek 2023 Video

Spring Trek 2023 Video

2023 HVACR training Symposium

2023 HVACR training Symposium

Two Customer Service Seminars - Jan 13, 2023

Two Customer Service Seminars - Jan 13, 2023

Stress Explained In 2 Minutes

Stress Explained In 2 Minutes

New England Trek - Clients Served & More....

New England Trek - Clients Served & More....

Galveston Overlanding Adventure

Galveston Overlanding Adventure

Utah - Hole In The Rock

Utah - Hole In The Rock

CET Alexandria - Soft Skills Excellence

CET Alexandria - Soft Skills Excellence

It's About People

It's About People

Happy Thanksgiving!

Happy Thanksgiving!

Driving South & West Soon

Driving South & West Soon

Through Pennsylvania & Ohio Soon

Through Pennsylvania & Ohio Soon

Lone Traveler, Never Alone

Lone Traveler, Never Alone

Arkansas Primitive Outdoors

Arkansas Primitive Outdoors

Soft Skills & Future Workforce

Soft Skills & Future Workforce

Trek Epiphany

Trek Epiphany

CSRs - Dreaded Morning Calls

CSRs - Dreaded Morning Calls

Driving To The Southwest Soon

Driving To The Southwest Soon

Helpful Alertness

Helpful Alertness

CSRs & the Re-Introduction Strategy

CSRs & the Re-Introduction Strategy

Driving Through the Carolinas Soon!

Driving Through the Carolinas Soon!

Driving Through Virginia Soon!

Driving Through Virginia Soon!

Driving To Texas Soon

Driving To Texas Soon

Driving to Geargia, Alabama & Tennessee Soon

Driving to Geargia, Alabama & Tennessee Soon

Driving To Florida Soon

Driving To Florida Soon

Driving To Florida Soon!

Driving To Florida Soon!

HVACR Training Symposium

HVACR Training Symposium

Pace Of Speech and the Piano

Pace Of Speech and the Piano

13 Natchez Mississippi

13 Natchez Mississippi

12 Texas Ranch - Commerce TX

12 Texas Ranch - Commerce TX

11 Witchita Falls TX

11 Witchita Falls TX

10 Lubbock Texas

10 Lubbock Texas

09 Still In Arizona

09 Still In Arizona

08 Winslow Arizona

08 Winslow Arizona

07 Gallup New Mexico

07 Gallup New Mexico

06 Moab Utah

06 Moab Utah

05 Wyoming Offroading

05 Wyoming Offroading

04 GrandTeton National Park

04 GrandTeton National Park

03 Yellowstone National Park

03 Yellowstone National Park

02 Theodore Roosevelt State Park

02 Theodore Roosevelt State Park

01 North Dakota - Starting Here

01 North Dakota - Starting Here

My Camper - The Inside

My Camper - The Inside

The Perfect Storm!

The Perfect Storm!

Keep Your Business THRIVING in 2020!

Keep Your Business THRIVING in 2020!

Proven Service Strategy!

Proven Service Strategy!

These Skills Make ALL The Difference in Customer Service!

These Skills Make ALL The Difference in Customer Service!

The BIGGEST Game-changer for Your Business!

The BIGGEST Game-changer for Your Business!

This Personal Touch Goes a LONG Way!

This Personal Touch Goes a LONG Way!

Time Well Spent ALWAYS Pays Off!

Time Well Spent ALWAYS Pays Off!

Follow Your Vision!

Follow Your Vision!

Special Moments

Special Moments

AWESOME Rocky Mountain Views!

AWESOME Rocky Mountain Views!

More Great Travel Experiences!

More Great Travel Experiences!

Hot Attics & Summer Heat

Hot Attics & Summer Heat

ACCA / Coscia Online Courses

ACCA / Coscia Online Courses

GRIT - Follow Your Vision

GRIT - Follow Your Vision

Tasty Blues Guitar

Tasty Blues Guitar

Overland Camping - Arizona

Overland Camping - Arizona

Still Traveling

Still Traveling

Heading West Soon

Heading West Soon

Spring 2020 Trek

Spring 2020 Trek

Long-Term Planning and ROI

Long-Term Planning and ROI

Service Hustle with Energy & Enthusiasm

Service Hustle with Energy & Enthusiasm

Thanksgiving Reminder

Thanksgiving Reminder

Too Much Information!

Too Much Information!

The Power Of One

The Power Of One

Dashboard Video - The "Dear Mom" Strategy

Dashboard Video - The "Dear Mom" Strategy

Customer Service Training System

Customer Service Training System

When Customers Decline

When Customers Decline

Rude Service Behavior

Rude Service Behavior

Dreaded Morning Customer Calls

Dreaded Morning Customer Calls

Listening Skills in 60 Seconds

Listening Skills in 60 Seconds

Client Diversity - Commercial Contractors

Client Diversity - Commercial Contractors

Blue Ridge Mountains - The Scenic Route

Blue Ridge Mountains - The Scenic Route

Gone Camping - Taking a Mental Break

Gone Camping - Taking a Mental Break

Customer Convenience Road Tour

Customer Convenience Road Tour

Digital DVDs Customer Service Streamed Videos

Digital DVDs Customer Service Streamed Videos

New Instructor's Supplemental Handbook

New Instructor's Supplemental Handbook

Driving Through Virginia & Maryland Soon

Driving Through Virginia & Maryland Soon

Visiting With Louisiana PHCC Members

Visiting With Louisiana PHCC Members

Instructor's Supplemental Handbook (Soft Skills)

Instructor's Supplemental Handbook (Soft Skills)

Teamwork With Coworkers

Teamwork With Coworkers

4 Key Soft Skills

4 Key Soft Skills

Rework Is A Waste!

Rework Is A Waste!

First Impressions & Soft Skills

First Impressions & Soft Skills

Employee Development - Tug Of War

Employee Development - Tug Of War

Phone Greetings, Pace of Speech and Piano

Phone Greetings, Pace of Speech and Piano

Technicians Parking Their Van

Technicians Parking Their Van

Problem Solving & Root Causes

Problem Solving & Root Causes

Following Up With Customers

Following Up With Customers

Charlie Brown Christmas Medley

Charlie Brown Christmas Medley

The Pause is Powerful

The Pause is Powerful

Stress Management and Muscle Memory

Stress Management and Muscle Memory

Midwest Trek Details

Midwest Trek Details

The 5 Phone Voice Components

The 5 Phone Voice Components

Workplace Stress and Management

Workplace Stress and Management

Employees See Everything

Employees See Everything

Flowcharts Explained In Less Than 2 Minutes

Flowcharts Explained In Less Than 2 Minutes

Christian Heating & Cooling Customer Voicemail

Christian Heating & Cooling Customer Voicemail

Service Management Preview

Service Management Preview

World Class Value Pack Trailer

World Class Value Pack Trailer

Contractor Value Pack Trailer

Contractor Value Pack Trailer

Monthly Video Series

Monthly Video Series

Service Management DVD

Service Management DVD

Call Center Bundle - 3 DVDs

Call Center Bundle - 3 DVDs

Misty - Before & After Lessons with Marty Dale

Misty - Before & After Lessons with Marty Dale

Call Center DVD Bundle

Call Center DVD Bundle

College Seminar Preview

College Seminar Preview

Woodstock Gas Success Story

Woodstock Gas Success Story

Client Testimonial - Customer Service Training

Client Testimonial - Customer Service Training

Convert Phone Calls Into More Sales - DVD

Convert Phone Calls Into More Sales - DVD

Career Retrospective - Steve Coscia

Career Retrospective - Steve Coscia

Convert Phone Calls Into More Sales - DVD

Convert Phone Calls Into More Sales - DVD

Convert Phone Calls into More Sales

Convert Phone Calls into More Sales

What Contractors Are Really Saying About Trade Schools

What Contractors Are Really Saying About Trade Schools

Converting Phone Calls into More Sales

Converting Phone Calls into More Sales

1975 Hitchhiking Trip - Steve Coscia

1975 Hitchhiking Trip - Steve Coscia

World Class Service

World Class Service

Customer Service - Get It Done Right

Customer Service - Get It Done Right

What a Customer Sees From Their Window Matters!

What a Customer Sees From Their Window Matters!

Love Holds Everything Together!

Love Holds Everything Together!

The Blackberry Dance

The Blackberry Dance

Listening Skills

Listening Skills

Problem Containment

Problem Containment

Cognitive Capture

Cognitive Capture

Balancing Expertise & Empathy

Balancing Expertise & Empathy

Contractor Soft Skills (preview)

Contractor Soft Skills (preview)

Contractor Soft Skills

Contractor Soft Skills

Contractor Soft Skills

Contractor Soft Skills

Commencement Speech to Intellitec Colleges Graduates (excerpts)

Commencement Speech to Intellitec Colleges Graduates (excerpts)

Buona Figura - Convey a Positive Image

Buona Figura - Convey a Positive Image

What a Customer Sees from Their Window Matters

What a Customer Sees from Their Window Matters

Recording and Playing - Having Fun!

Recording and Playing - Having Fun!

What to Eat in Summer Heat

What to Eat in Summer Heat

Fathers, Sons and Lessons Learned

Fathers, Sons and Lessons Learned

The Power of the Pause

The Power of the Pause

Service Manager Toughness

Service Manager Toughness

Helping Students to Succeed

Helping Students to Succeed

Professional Speakers Praise Steve Coscia

Professional Speakers Praise Steve Coscia

Customer Service Training DVDs

Customer Service Training DVDs

Tone Of Voice Over The Phone

Tone Of Voice Over The Phone

Saying "May I" Changes Everything

Saying "May I" Changes Everything

The Loud Exhale Over The Phone

The Loud Exhale Over The Phone

Articulate Speech Over The Phone

Articulate Speech Over The Phone

Steve Coscia on CNBC Power Lunch

Steve Coscia on CNBC Power Lunch

Steve Coscia Interview

Steve Coscia Interview

Steve Coscia on Good Day NY - Fox TV

Steve Coscia on Good Day NY - Fox TV

Steve Coscia CNBC Interview - Tele-Stress (his 2nd book)

Steve Coscia CNBC Interview - Tele-Stress (his 2nd book)

HVAC Customer Service Training System

HVAC Customer Service Training System

Customer Service E-Learning

Customer Service E-Learning

HVAC Customer Service Behaviors

HVAC Customer Service Behaviors

Steve Coscia - Customer Service Expert

Steve Coscia - Customer Service Expert