Course Title:
Developing A Customer-Focused Culture
Course Summary:
When it comes to running a successful and thriving business, it’s crucial to know what it means to provide excellent customer service. What are your customer’s needs? How do you build a relationship between you and the customer? Are you able to adapt to your customer’s unique and individual personalities?
Most businesses think it is important to sell the next best, latest, high-end, and innovative product. However, you would be surprised to learn that building a strong rapport between you and the customer is the main building block for trust, familiarity, a sense of safety, and a personal feeling which is essential for the growth of any business, not just what it can sell, but who they can attract.
Once you have established a firm and healthy relationship between you and the customer, this allows businesses to rehash similar products with very few changes or provide brand new products that may catch regular customers’ attention more than those who are uncertain of your business.
Being able to establish a relationship, have it develop, and grow with key components such as good listening skills, great communication, and being able to empathise and understand your customer and their needs are vital to not only assure that they will be returning customers, but that they, themselves are your advertisement, just by their recommendation.
Course Objectives:
✔ To demonstrate strong communication skills.
✔ To come across as approachable and develop a brand voice that suits your customer base.
✔ To meet customers’ needs and take on board feedback.
✔ To listen effectively and adopt active listening skills.
✔ To demonstrate professional behaviour, even in the face of negativity.
✔ To develop and improve the customer experience using customer journey mapping.
✔ To provide a personal touch and treat each customer as an individual.
✔ To be able to be assertive and confident.
✔ To demonstrate competency and efficiency.
Who is this training for?
This course is designed for anyone who is interested in developing aspects of their customer service or would like to place more focus on the customer journey. It would be most beneficial for:
◾ Business Owners
◾ Area Managers
◾ General Managers
◾ HR Professionals
◾ Operations Managers
◾ Training Personnel
◾ Administration Personnel
◾ Developing Front Line Employees
◾ Supervisors of Team Leaders
🌐 Course Link:
[ Ссылка ]
