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Transcript for Credits System:
We now take a look at the certification levels or otherwise known as qualification scheme for ITIL.There are four levels within the ITIL scheme:First is Foundation level, which focuses on knowledge or comprehension to provide a good grounding in the key concept, terminology, and processes of ITIL. The foundation exam carries 2 credits.Second is Intermediate level. The certification at this level assesses an individual's ability to analyze and apply the concepts of ITIL®. This level can be approached only after clearing the foundation level. This is again composed of two streams:First is the Intermediate lifecycle stream. This consists of five individual certificates built around the five cores ITIL books, ie Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.Individuals who would prefer to stay on the management side of IT can choose this stream to progress their IT service management knowledge. The exams in this stream carry 3 credits for each lifecycle.
Second is the Intermediate capability stream. This consist of four individual certificates focusing on detailed process implementation and management within cluster groupings, these cluster groups are:
•Operational Support and Analysis also called OSA in short,
•Service Offerings and Agreements also called SOA in short,
•Release, Control and Validation also called RCV in short and
•Planning, Protection and Optimization also called PPO in short.
These certifications are meant for individuals who would like to deepen their knowledge in an skillsets in specific areas of IT service management. The exams in this stream carry 4 credits in each stream.Third level within ITIL scheme is, ITIL expert certification, which demonstrates that the individual has successfully completed a number of Intermediate units in addition to the mandatory Foundation Level and the "Managing across the Lifecycle" capstone course, which has 5 credits. This certification requires that the individual has 22 credits across the qualification scheme as a mandatory requirement.The fourth and Final level is of The ITIL Master, which is a senior level service management certification which allows experienced IT Service Managers to demonstrate their Knowledge of ITIL and its application in the real world.
