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Shashank Nigam has jet fuel running through his veins. A marketing and branding thought leader, Shashank is an aviation consultant who has helped to reshape over 75 airlines’ approach to their customers and staff every day. But his message is not limited to airlines in the least – it’s useful to all organizations who are looking to better attract customers and meaningfully connect with them; who wish to heighten their employee retainment and empowerment; who seek to be crisis ready; and who want to use digital and social media for optimum effect.

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