When any aspect of its laboratory activities or results of this work do not conform to its own procedures or the agreed requirements of the customer the requirements specified in Section 7.10 “Nonconforming Work” of ISO/IEC 17025:2017 will need to be followed. This webinar will look into these requirements including what a laboratories procedure needs to ensure. Section 8.6 “Improvement” specifies that a laboratory needs to actively seek feedback from its customers. This feedback should be used for improvement. We will look at these requirements along with means of seeking feedback which will fulfill these requirements and also be a useful tool to benefit the organization.

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