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Explore the benefits of using SMS Marketing (Text Messaging) for Customer Service and how EZ Texting can help you streamline your communication processes. Whether you're a small business owner or a large enterprise, SMS can revolutionize the way you interact with your customers.

EZ Texting has served over 210K+ customers and is a recognized SMS solutions leader for small and medium-sized business users, setting the standard for professional texting.

Our messaging solutions allow businesses to easily and effectively reach and engage their mobile audiences. EZ Texting is also continuously recognized as a Best Place to Work — including 2022 wins in Los Angeles — with employees located across the globe.

✓ Ranked the #1 SMS marketing software
✓ Helped 210k+ customers succeed
✓ Delivers 6X more engagement than email
✓ 8 billion total messages sent
✓ 99.8% delivery rate
✓ 100% Proprietary cloud-based platform
✓ Industry pioneer and leader since 2004

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Breathe new life into customer service and turn customers and clients into loyal fans by treating them like valued guests with a scalable SMS customer service platform.

Send Text Alerts & Notifications
Operate proactively and keep customers safe and informed by sharing urgent updates and emergency alerts. Our high-performance SMS customer support software has a 99% delivery rate, so you can be sure your SMS alerts get delivered.

Manage Appointments
Improving how you cater to your target audience using EZ Texting SMS customer service streamlines appointment bookings and reduces no-shows by managing inquiries, confirmations, and cancellations. Automated personalization helps your brand maintain a friendly face.

Confirm Orders & Deliveries
Redefine your post-purchase customer service with order confirmation texts and shipping text notifications. For businesses with existing CRM and logistics software, our custom app integrations can easily connect workflows.

Payment Solutions & Reminders
Increase revenue with a text message payment system. SMS payments get you paid quicker, text reminders reduce late payments, and contact segmentation helps make customer invoicing easy.

Streamline Customer Support
Reduce the need for phone support while responding faster. Our SMS customer service platform includes two-way messaging (also referred to as 1:1 messaging), plus landline and toll-free number texting, to give your business a competitive advantage.

Gather Feedback
Deploy text surveys and polls to measure customer sentiment or get feedback regarding products and services.

Whether you're looking to improve response times, increase customer satisfaction, or optimize your customer service operations, implementing SMS for customer service can make a significant difference. With EZ Texting, you'll have access to a comprehensive suite of tools and features designed to help businesses effectively leverage SMS communication.

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