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Practice makes permanent, and that is why role-playing is SO important. It’s not just a technique for training new employees during their onboarding. It also reinforces important topics and procedures for all your staff, in a variety of settings – such as team meetings, pre-shifts, or one-on-one training.
Habits are hard to change, and the only way to see lasting change in your restaurant is to have your staff both listen to your instruction AND perform the desired action in a controlled environment. Remember, you want your staff to practice on each other, NOT your guests.
