00:00 Amazon Cost me Thousands of Dollars [Broken Catalog]
00:44 Most of the tools have been taken away from frontline seller support representatives
01:44 Filing a ticket
02:49 The reason Amazon should trust you
03:14 When filing a ticket does not work
04:30 Sending an e-mail to Jeff Bezos
05:43 Tips when sending an e-mail to Jeff Bezos

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