In this 32nd monthly event, hosted by Alan Percy and featuring Allison Smith, the discussion focuses on enhancing IVR systems from good to great. The session covers ten actionable tips for improving IVR infrastructure and usability, explores the impact of IVR on customer experience, and includes a segment highlighting common IVR failures. The event provides insights from Allison Smith, a seasoned expert in voice applications, and wraps up with a Q&A segment to address viewer questions.
 
00:00 - Introductions 
01:36 - What’s to Expect 
02:25 - TelcoBridges Inc. 
05:47 - The Customer Experience 
06:59 - Bad CX Costs Customers 
09:33 - Be Cloud-Ready 
13:14 - Plan for Scalability * Why make IVA scalable? 
17:14 - Build for Reliability 
22:05 - Deliver High Quality Improving IVR Voice Quality 
26:12 - Test, Test, Test 
29:23 - Hall of Shame 
34:02 - Video Library on YouTube 
 
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About TelcoBridges:
TelcoBridges is a leading provider of carrier-grade telecom software and hardware, dedicated to supporting telecom operators and enterprises worldwide. For more information about TelcoBridges and our telecom solutions, visit TelcoBridges at [ Ссылка ] and learn more about Allison Smith and The IVR Voice at [ Ссылка ].
   
Follow TelcoBridges on social media:   
LinkedIn: linkedin.com/company/telcobridges/  
Facebook: @TelcoBridges   
Instagram: @TelcoBridges   
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Threads: @TelcoBridges

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