Video source: My previous employer - Schindler Elevator Corp.
Stacy's views: What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but one that is common across all industries relates to company culture. How brands make people feel directly impacts short and long-term success.
Creating a customer-centric culture does not happen automatically or overnight. It requires an engaged workforce and an executive champion at the top who reinforces the importance of customer experiences. They must motivate employees and hold them accountable to put customers first.
Taking time out for CX Day is a terrific way to drive awareness about the importance of customer experience and thank employees for their dedication to delighting customers. It is also an excellent time to publicize to customers about the actions you are taking to deliver best-in-class experiences all year long. That’s exactly what we did in a big way!
As you can see from the video, CX Day was a massive celebration across five continents. Despite a pandemic, we celebrated even more in 2020 and doing it again in a massive way in 2021.
Now, CX Day has turned into “CX Week” at Schindler USA and has officially become an annual tradition.
Press Play to Watch & Feel The Impact of our CX Day. Also, turn up your volume to hear the song as it says so much!
READ 20 ways to celebrate CX Day wherever you work. Keep the momentum going.
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