Ankit Bansal of Sell Thru FZC shares strategies for identifying potential customer churn through behavior analysis and emphasizes the importance of relevancy in communications and listening to customers to effectively reduce churn rates.

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In the full video, the panel discusses:
- The Act of Balancing Acquisition and Retention
- How Relevance is Key to Reducing Churn Rate
- How Soft Retention Combined with Brand Advocacy helps Establish a Winning Strategy

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