There are some key differences between an Inbound and Outbound call center. Both can be beneficial applications for business outsourcing but for different reasons.
These are the main differences.
Inbound call centers:
- Receive inbound calls from customers, often focusing on technical support or customer service.
- Focused on brand alignment, relationship building, empathy and support.
- Can take orders and generate sales.
Outbound call center:
- Make outbound calls to current or prospective customers, often focusing on sales or upgrades.
- Focused on sales, lead generation and market research.
- Can take orders and generate sales or leads.
Learn all about inbound vs outbound call centers from our blog:
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And if you would like to schedule some time with a call center outsourcing consultant, you can connect with us here:
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