DELIVER GOLD MEDAL CUSTOMER
EXPERIENCES
Nikki Stone, Olympic Gold Medalist
Marc Gordon, International Customer Experience Expert
Energy and Passion.
Experience and Wisdom.
Inspiration and Ideas.
Great organizations know success starts on the inside.
Employees that feel positive toward their employers,
coworkers, and themselves are more creative and
productive. They also deliver customer experiences that
inspire loyalty and increase sales.
The challenge for many organizations is how to make
it happen. Can lasting change be inspired from the
podium at your next conference? It can when delivered
by the right people.

Olympic Gold Medalist Nikki Stone and Customer
Experience Expert Marc Gordon bring a two-part
presentation that delivers inspiration, insight, and
lessons. Together, they share strategies that will bring
immediate results, reduce costs, and last a lifetime.

Their inside-out approach starts with your employees
as Nikki Stone takes you on her gold medal journey
battling through adversity and heartbreak. Her story
will demonstrate how to recognize weaknesses and
utilize strengths.

Discover how teamwork inspires
empowerment and ownership. And learn the secret to
excelling in high-stress situations. All with the purpose
of creating a team built on positivity with the drive to
succeed.

Then join Marc Gordon as you shift to the world
of customer-driven personal interactions. With
his ground-breaking approach delivered with an
entertaining brand of storytelling, Marc illustrates
how every person in your organization can become
a customer experience champion. Learn how the
three pillars of customer experience can optimize and
motivate teams. And discover simple, proven, cost-free strategies to build a stronger brand and capture
a greater market share

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