Working in silos, relying on swivel chair conversations, using an outdated system. These were the pain points of a large telecommunications company in the United States. They needed to scale and secure their technology and processes, but the path to digital transformation was complicated.

When they searched for a solution to these problems, they found it in ServiceNow.

The telecommunications company partnered with GlideFast Consulting, an Elite ServiceNow Partner, and over the course of 6 months, the team implemented ServiceNow Customer Service Management and created two custom portals: one for internal employees working cases and one for customers.
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GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.

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