Discover how Salesforce Industries AI and Financial Services Cloud transform customer service by autofilling form fields in real-time using live conversation transcripts—directly within the flow of work.
Customer service representatives in banking often juggle multiple complex tasks and facilitate challenging processes but one of the toughest aspects of their role can be managing customer complaints. Manual entry of complaint details can be time-consuming, error-prone, and frustrating for both CSRs and customers. CSR may inadvertently delay resolutions or ask customers to repeat themselves, which can be frustrating and negatively impact the customer interaction.
With turnkey Industries AI solutions, these challenges become a thing of the past. CSRs and complaint managers can generate accurate responses from customer conversations in real-time - at the touch of a button - ensuring smoother processes and higher customer satisfaction.
About Salesforce Financial Services Cloud:
Discover the power of Salesforce, the world’s #1 AI CRM for financial services. Financial Services Cloud integrates data from banking, wealth, and insurance platforms to provide a comprehensive view of the customer and enable accurate, tailored AI responses that help your teams deliver personalized service your customers love.
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Chapters:
0:00 Introduction
0:55 How Industries AI can help financial services in customer service
3:15 How it works
4:12 Closing
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About Salesforce:
Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence.
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