The full presentation from the 9th Annual Customer Experience Summit covering digital transformation in customer experience, return on investment calculations and considerations for customer service digitalization and how to implement changes and transformations successfully
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SHORT BIOGRAPHY
Frederik Bisbjerg (born 1973 in Denmark) is a highly respected international business developer with expertise in digital transformation and business model innovation. His proven and numerous successes with worldwide business transformations comes from his belief in enabling and empowering people to execute on the change strategies
He is Executive Director, Digitization at Daman National Health Insurance company, one of the largest insurers in the GCC countries, where he oversees the company’s digital transformation initiatives, building a ‘digital-first’ flexible and resilient insurance company
Besides Daman, he holds the position as Head of MENA and Digital Transformation specialist with the Digital Insurer, the world’s largest knowledge base on digital insurance with more than 35,000 active members. With The Digital Insurer, he is part of the World’s first mini-MBA in Digital Insurance, where he lecturers in the topics of Strategy and Transformation, Big Data and Best Practice Tech Architectures
He’s been Executive Vice President for Qatar Insurance Group (QIC), the largest composite insurer in the MENA region and one of the largest insurers in Asia Based in the Middle East since 2013, he’s a sought-after keynote speaker and expert for local and international business innovation and development, working with companies seeking to leverage digital opportunities
Before joining QIC, Frederik was running the worldwide operations of SOS International, then the World’s largest travel claims and emergency assistance provider With SOS International, he established companies in China and expanded SOS International’s Asian operations, securing the company a consistent two-digit growth
Frederik has strong business acumen and is recognized for his ability to build businesses and create new, often previously unseen, alliances between business partners for mutual benefits; a skill refined and honed through many years of working internationally for a top-tier management consulting firm
He’s an author of Insurance _Next, a practical guide on how to transform an incumbent insurer to a flexible, agile and resilient insurance company, prepared for the New Normal following the COIVD-19 outbreak
