Employees get frustrated with IT issues and lose valuable time dealing with them. IT teams are overwhelmed with ticket volume. Often the solution may be simple and IT teams provide assistance via chatbot or knowledge articles but employees don't always read those and have very little patience. Wouldn't it be nice if employees could just click a "Fix my problem" button and some diagnostic automation would find and resolve their issues? No tickets need to be created. No kb articles to be read. No time wasted. DagKnows is exactly that. DagKnows enables IT engineers to prepare automated playbooks using GenAI and host them in a central server. Employees can execute these diagnostic playbooks on their laptops by connecting securely to that server and fetching those for execution. The playbooks not only diagnose the issue but resolve them too avoid any need to create tickets and escalating the issue. Even if the problem is not resolved completely, an IT admin can see the execution of playbooks on their central server and continue troubleshooting without having to repeat what's been already done by the playbook. They can enhance the playbook using GenAI and it can then server future cases. Thus DagKnows saves a ton of time and frustration to employees and IT teams alike.

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