I have been hacked! Social Engineering. How I know I have been hacked is because I watched your intro to hacking and you told me. what I had already thought. I got a phone call telling me they were microsoft and that they would help me. They told me to go to areas in my computer and led me to my IP address I believe. This was how they got my trust that this was microsoft calling me to rescue me.
After I let then in they then charged me for helping me. YES I'm Dumb!!!!!!!!
I gave them a credit card #. I have all new cards now.
They were SMART SNAKE and just left free Microsoft anti virus on my computer and a phone # I could call If I had a problem. I could use the # to call them for help. Well that's gone!

OK so I have been hacked what can I do to take my computer back.
Do you have a video that shows me what I need to know to protect my computer.
I did have spy-bot. I do have cc lean from pit-form. I used your video's
to help myself. I also have Malwarebytes Anti - Malware. I don't like this the free version does not cover a lot it is really a pain it keeps popping up and I have try ed to set this and it will not let me unless I buy the full version. It interferes w/ games and causes freezing.

I just use my computer to play on Facebook and pay my bills online.
I like to research information and use the office word too.
I like your video's you are very good explaining what to do and where to go on the computer. Can you please help me or make a video for dummies like me.
Thank You, Not the brightest bulb

-Dianne


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