From printing cheque books forty years ago, to now being an ambassador at DBS’ newest branch, Christine Tan has seen how banking has evolved over the last four decades.
One thing that remained constant? Her passion for serving customers. Through continuous reskilling, Christine has found new purpose in her current role, advising those who face challenges with their banking needs that came about with the increase in digital touchpoints.
The DBS Takashimaya Branch is the first branch we’ve opened since the pandemic hit. There are no tellers or counters, and customers can perform transactions anytime via various “phygital” touchpoints.
Amid the new normal, this is part of a move towards future-resilience, where we’ve combined the convenience of digital services with the personal touch of face-to-face services.
How do you think banks will look like in the future? Let us know in the comments below.
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