Insurance customer expectations have increased dramatically, and carriers must become truly customer-centric in order to meet those expectations. Building a connected carrier isn’t easy but it is now the bare minimum to ensure survival in this fiercely competitive landscape.
Insurance Nexus is bringing together key figures in the industry to give you the strategies to understand your customers agenda and move towards a truly connected model.
Join us 16th July at 11am ET to uncover how insurance carriers can merge technology and digital agility to remain relevant in what is an extremely competitive market.
Speakers include:
• Anna Foat, Director Global Digital Transformation Office, Sun Life Financial
• John Wurzler, President On-Line Products, OneBeacon Insurance Group
• Samantha Chow, Senior Life and Annuities Analyst, Aite Group
Topics to be discussed include:
• Design and deliver compelling, seamless customer experiences: Align behind your customer agenda, including front, middle and back office to become a truly connected insurance carrier
• Get a deep understanding of your customer needs along with how to dynamically embed customer insights throughout the customer journey to deliver products and services that your customers love, improving both retention and market share
• Move away from the limitations of operating in functional silos and toward a truly connected insurance organization that is aligned across businesses, functions, and channels and outperform their competitors
