Error 0x0000011b typically occurs when Windows is unable to connect to a printer. To fix this issue, you can try the following troubleshooting steps:
1. Check printer connectivity: Ensure that the printer is turned on and connected to your computer properly. Check the USB or network cable connections and make sure they are securely plugged in. If you are using a wireless printer, ensure that it is connected to the same network as your computer.
2. Restart the printer and computer: Sometimes, a simple restart can resolve temporary communication issues. Turn off both your computer and printer, wait for a few seconds, and then turn them back on.
3. Update printer drivers: Outdated or incompatible printer drivers can cause connection issues. Visit the printer manufacturer's website and download the latest drivers for your specific printer model. Install the drivers on your computer and follow any on-screen instructions. Alternatively, you can use the Windows Update feature to check for driver updates automatically.
4. Remove and re-add the printer:
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type "control printers" (without quotes) and press Enter to open the Printers & Scanners settings.
- Locate your printer in the list of installed printers and select it.
- Click on the "Remove device" button to remove the printer.
- Once the printer is removed, click on the "Add a printer or scanner" button.
- Follow the on-screen instructions to re-add your printer. Make sure to select the correct printer model and connection type.
5. Check printer spooler service:
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type "services.msc" (without quotes) and press Enter to open the Services window.
- Scroll down and locate the "Print Spooler" service.
- Right-click on "Print Spooler" and select "Restart" from the context menu.
- After the service restarts, try connecting to the printer again.
6. Disable firewall or antivirus temporarily: Sometimes, firewall or antivirus software can block the communication between your computer and the printer. Temporarily disable the firewall or antivirus program on your computer and check if you can connect to the printer. If the error disappears, you may need to add exceptions or adjust the settings of your security software to allow printer communication.
7. Check network settings (for network printers): If you are using a network printer, ensure that your computer and the printer are connected to the same network. You can also try restarting your router or access point to refresh the network connection.
8. Run the Printer troubleshooter:
- Press the Windows key + I on your keyboard to open the Settings app.
- Go to "System" and select "Troubleshoot" from the left sidebar.
- Click on "Additional troubleshooters" and then select "Printer" from the list.
- Click on "Run the troubleshooter" and follow the on-screen instructions to detect and fix any printer-related issues.
If none of these steps resolve the error, you may need to contact the printer manufacturer's support or consult with a technical expert for further assistance.
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How to Fix Error 0x0000011b Windows Cannot Connect to Printer
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