There’s an old saying, happiness is a choice. Indeed, it is! Life gets so busy that we often forget to pause and think about how a simple gesture or interaction can move someone completely.
We can intentionally be decision-makers seizing moments in ordinary places to deliver unforgettable experiences for customers, colleagues, friends, etc.

My guest, Ryan Estis, a professional keynote speaker, writer, researcher help company leaders, and individual contributors embrace change and achieve breakthrough performance. Most importantly, he teaches how to deliver unforgettable experiences.

Ryan's true stories will touch the core of your heart as he beautifully portrays a Starbuck barista, Lily, who "pours happiness" every day.  During my interview with Ryan, we go behind the scenes of his "I'll never forget that cup of coffee" story (video is on my website: DoingCXRight.com/podcasts) and discuss the simple secret to life-changing happiness. It goes beyond customer service best practices. It's about creating unforgettable positive human experiences that are in your/my/our control.

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