Welcome to the first episode of the AFAIK series! In this video, we tackle a common challenge faced by organizations: the intricacies of smoothly handing over a client from one Customer Success Manager (CSM) to another. Join us as we delve into the complexities of this process and discover practical strategies to minimize effort and enhance efficiency in client handovers.
Navigating through the nuances of client transitions can be a daunting task, but fear not – we've got you covered! Learn valuable insights and best practices that can make the handover process seamless and stress-free for both your team and your clients.
Our special guest, Irit from the CSM practice, shares her wealth of experience in the CSM world, offering key perspectives and real-world examples to illuminate the path toward successful account collaboration.
If you're involved in the world of SaaS or Customer Success Management, this video is a must-watch! Hit that subscribe button to stay tuned for more insightful content on SaaS and CSM-related topics. Let's navigate the complexities of the business world together, one video at a time. Subscribe now for a front-row seat to industry expertise and actionable insights!
You can find us on LinkedIn -
Anunay Shrivastava - [ Ссылка ]
Irit Eizips - [ Ссылка ]
CSM Practice - [ Ссылка ]
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