This week we transferred servicing of a small amount of loans to another company. We proactively reached out to our borrowers but one of the questions I was surprised by was “Did I do something wrong?”

Mortgage servicing is transferred to different companies all the time in the lending world.

I go into some detail about why a lender may transfer servicing to another lender in this video. I know it’s annoying because the borrower needs to change their payments to a different company but rest assured, it has nothing to do with the borrower. It’s not you, it’s them 😊

Be sure to share this video with anyone that may be upset their mortgage servicer was changed. Hopefully it helps them understand a little more.

If we can ever help, please let me know.

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I do Mortgages for a living, if I can ever help you buy or refinance a home let me know!

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VanDyk Mortgage is not affiliated with any governmental agency. Materials are for informational purposes only and is not an offer to lend or extend credit. All applications are subject to underwriting approval and guidelines. Not all applicants will qualify for loan products described. All loan programs, terms, pledges, guarantees and conditions are subject to the rules and regulations and to change without notice. The products and services shown are not available in all the geographic areas. The information and graphics shown are provided “as is” and VanDyk does not warrant the accuracy or completeness. And disclaims any liability for errors, omissions, or performance of the stated terms.

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