There are many reasons why payments may run overdue. Sometimes a patient might simply forget to make a payment on time. Or, maybe they lost the original invoice. These scenarios are why it’s important to learn how to ask for payment tastefully.
So how do you ask someone to pay an outstanding bill without sounding insensitive?
Sending some form of communication as a reminder is the best way to get a client to settle a balance as quickly as possible while maintaining a healthy business relationship. Seamless payment collection is the goal but there are steps that you need to take to get there.
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Sending an attached letter with an invoice or on its own is a way to gently jog someone’s memory about a balance they have due. Let’s face it, I know I’m not the only one that gets tons of emails a day that sometimes bury the important ones. In comparison, 77% of people still sort through their mail as soon as they grab it out of their mailbox. Receiving a piece of mail can be a bit more personal and provide a stronger call to action.
Your letter should include information like… Number of days past due… Amount due… Transaction summary… Number of contacting attempts… A strong Call-to-Action… Late payment fees… The due date for the overdue payment… and your organization’s contact information.
Being polite makes a difference in settling overdue payment balances. But, that’s only one piece of the puzzle. To better your clients and continue growing your revenue, investing in tools that automatically send payment reminder campaigns and mailing alternatives (like ours at Etactics) helps you keep track of and collect payments faster.
By providing the customer with precise records of services given, and multiple types of payment options among other solutions, you can cut down on your amount of overdue payments.
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