SREcon23 Europe/Middle East/Africa - Implementing SRE in a Telco with Reliability Enhancing Procedures
Florian Kammermann and Romain Bonjour, Swisscom
In 2021 our Telco had several severe outages. This was our chance to introduce SRE practices. The Organization had followed a traditional ITIL Operation model until then.
To simplify and scale the adoption of SRE practices, we came up with the idea to create "Reliability Enhancing Procedures". They are Cookbook style work instructions. The teams can work through the Cookbook themselves and improve the reliability of their Services. They are meant to scale across organization and teams.
The Reliability Enhancing Procedures should be based on the SRE practices, but also from other inspirations. Over the time we introduced nine Reliability Enhancing Procedures. All these REP's have to be executed on our Services (hundreds of them).
It may just look like a program to increase reliability, but at the end it is a huge transformation initiative how to manage the reliability of our services in an SRE style.
View the full SREcon23 Europe/Middle East/Africa program at [ Ссылка ]
