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Alex Cruz, British Airways CEO: "Very, very sorry that due to the cynical actions of the pilots' union we found ourselves having to cancel flights affecting indeed thousands of passengers. This is by all means a non-goal. It is punishing our customers first. It is punishing our brand, it's punishing the 90 percent of colleagues that have already accepted this 11.5 percent deal. And frankly, it is punishing those pilots that want to come to work every day, day in and day out."
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