In the first episode of ‘Huddles’ by ClearFeed, Ankit Jain, co-founder of ClearFeed, engages in an enlightening conversation with Sanjeev Sisodiya, the former head of Customer Success at Postman.

In the conversation, Sanjeev delved deep into the nuances of redefining customer engagement, driving successful product implementations, and the transformational journey of customer engagement channels.

Some of the questions covered in this episode:
1. What does customer success look like at Postman?
2. How has the customer success model at Postman evolved since the pandemic?
3. What challenges do you encounter in aligning various stakeholders on the customer's side?
4. How do you utilize Slack to engage with your enterprise clients?
5. What distinguishes Slack and MS Teams from traditional channels like Zendesk and Email?
6. How did Slack Channel help the different stakeholders - customer success, customer support, customers.
7. Where is B2B engagement stack-headed and how do you see Slack / MS Teams being a part of that?

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