Is traditional customer feedback collection dead?

Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.

Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving strategic growth for your business.

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

- AI-powered surveys increase customer engagement by providing dynamic, personalized feedback in real-time, improving the overall customer experience.
- AI helps boost revenue by identifying upsell opportunities throughout the customer journey, not just at renewal times.
- AI-driven efficiency allows CS teams to focus on strategic initiatives, as the AI handles routine tasks like follow-ups and feedback analysis.

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👉🏻 Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

𝟏. Grab a free copy of our Customer Success 𝙩𝙚𝙢𝙥𝙡𝙖𝙩𝙚𝙨 𝙖𝙣𝙙 𝙞𝙣𝙛𝙤𝙜𝙧𝙖𝙥𝙝𝙞𝙘𝙨
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

𝟐. Subscribe to our CSM Practice 𝙣𝙚𝙬𝙨𝙡𝙚𝙩𝙩𝙚𝙧
Subscribe to our CSM Practice newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

𝟑. Build Your CS Strategy
If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. [ Ссылка ]

𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Lihong Hicken, CEO of TheySaid, is a visionary leader known for creating new categories and leveraging technology, data, and experimentation to solve complex problems. With a focus on collaboration, clarity, and customer-centric innovation, she leads her team to rapid growth and mutual success.

🔗 You may connect with Lihong via LinkedIn: [ Ссылка ]

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

🎥 Watch: Why You Need NPS Surveys
[ Ссылка ]

🎥 Watch: Improve Customer Surveys!
[ Ссылка ]

⏬ Download: Customer Value Journey Map Template
[ Ссылка ]

𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒

00:00 Intro
01:39 Why AI Surveys?
03:00 Types of AI Integrations
05:57 Real-Time AI Integrations
08:43 Continuous Collection of Feedback
11:05 AI Surveys in Customer Journey
14:02 AI Survey Use Cases
15:22 Training AI For Specific Needs
18:56 AI Automates Data Analysis
20:58 Enhancing CSM Efficiency
24:57 Solving Long-Tal Customer Engagement
26:25 Visionary Approach to Surveys

#CustomerSuccess #AISurveys #CustomerFeedback #RevenueGrowth

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