Many providers are turning to modern healthcare communications technology to keep up with their patients' expectations while best serving those patients. However, overwhelmed healthcare staff often have limited resources and time to learn new software and workflows. Our experts will review these and other challenges to effective and economical healthcare communications and the technological innovations that are rising to meet them.
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Chapters
0:00 – Staffing flexibility & network flexibility
3:05 – SD-WAN enables network flexibility
4:31 – Evolving the patient experience
6:46 – Secure unified collaboration platform for healthcare
9:15 – Deployment of unified collaboration platforms
11:54 – Multi-platform compliancy (e.g., HIPPA, PII, etc.)
13:10 – Enabling collaboration platforms to improve patient experience
14:48 – Unexpected costs – How to balance IT cost and staffing expenses
19:41 – Enabling contact center to improve patient experience
23:59 – Future of healthcare post pandemic
26:30 – Contact center – omni-channel experience
28:57 – Connecting your patient to care
