The dreaded negative online Google review.

Many of us digital marketers and small business owners have had to deal with this situation.

In this video, I walk you through how to respond how to deal with 1-star, negative – even unwarranted – Google reviews.

- What to write in your response
- Best tone to impart in your response
- Why you always need to escalate these situations
- Why negative reviews are an invaluable part of growing and scaling your business
- Customer service tips

If you have any other questions please leave me a comment down below!

Digital strategy, made easy.

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