Anticipating potential customer churn so customers can be proactively retained is as important as attracting new ones for CSPs. This Catalyst uses Accenture’s Customer Data Architecture, Google’s Vertex AI and Pega’s Customer Decision Hub to provide a self-learning personalized customer experience interface. Based on real-time AI with a response time of under 200ms, this can be used to retain customers who may be considering termination of their subscription, and where possible upsell a new package more beneficial to both parties.

Meet the Catalysts at DTW23 - Ignite on 19-21 September 2023 - visit [ Ссылка ] #TMForum #Catalysts #TMFDigital #DTW23 #Ignite

свернуть