Listen as Mr. Alan Sattler, President of ProMedica Flower Hospital in Sylvania, Ohio discusses the value of adopting the Baldrige Criteria to achieve organizational excellence. ProMedica Flower Hospital has become a role-model for reliability and performance, achieving unprecedented results in patient safety and customer satisfaction. In 2012, ProMedica Flower Hospital was awarded the state's highest honor, the Governor's Award for Performance Excellence.
For more information about The Partnership for Excellence please visit our website at: www.thepartnershipforexcellence.org.
