At our Zendesk AI Summit Deep Dive Community Event Senior Product Marketing Manager Carlos A. Folgar demonstrated how AI Powered QA for Voice and AI Agents can automatically QA transcripts of voice calls for sentiment, outliers, churn risk, and dead air. This tool can automatically analyze 100% of AI agent conversations to detect risks and errors for human intervention and now fully covers every channel and interaction for comprehensive omni- and multichannel QA!

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