In the latest episode of the What the FinTech? podcast, we’re joined by Sonali Divilek, Head of Digital at Chase, to find out more about how consumer attitudes towards digital banking in the US have changed in recent years.
Sonali and FinTech Futures editor Paul Hindle take a look at some of the key consumer trends highlighted in Chase’s recent Digital Banking Attitudes Study and the factors behind these, as well as how banks can respond to shifting consumer demands and tap new technologies to boost areas such as personalisation to ensure their digital channels are meeting customers’ wants and needs.
We hear more about the work Chase has been doing in this area, as well as how the bank is looking to strike a balance between digital and physical banking with its branch strategy.
And finally, we find out what fintech buzzword Sonali wants to free from our Fintech Jail!
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